Tara Gribble
VAN WERT,Ohio
Summary
Customer Service Coordinator with expertise in order management and issue resolution. Proven track record of enhancing customer satisfaction through effective problem-solving and timely delivery. Strong communication skills facilitate positive customer interactions and efficient service. Dedicated to continuous improvement in customer service processes. Prepared to enhance operational effectiveness and customer satisfaction. Known for attention to detail and efficiency in processing customer orders and resolving issues.
Overview
20
20
years of professional experience
Work History
Customer Service Coordinator
Agrauxine by Lesaffre
Van Wert, Ohio
11.2018 - Current
- Manages customer order processing and tracking to ensure timely delivery and accuracy of shipments.
- Responds to customer inquiries via multiple channels, providing accurate information, and resolving issues promptly.
- Provides customer service assistance to customers via phone and email.
- Track orders from placement through delivery, and follow up as needed.
- Enter new pricing each year into the ERP.
- Organizes corporate luncheons, dinners, conferences, and special events.
- Assists in resolving customer billing disputes, credit issues, and discrepancies.
- Updates customer account profiles with current contact information, and other relevant details.
- Processes credit card payments for customers through a secure online portal.
- Processes invoices, credit memos, and other documents related to accounts receivable.
- Organizes and coordinates company parties and/or dinners for staff and colleague visits.
Laboratory Courier
Mercy Health St. Rita's
Lima, OH
01.2015 - 01.2016
- Communicated effectively with laboratory personnel regarding specimen status updates.
- Assisted in loading and unloading vehicles with packages, boxes, and containers.
- Maintained a log of samples picked up and delivered.
- Adhered to strict confidentiality requirements regarding patient information.
- Maintained appropriate temperature levels during transportation of specimens according to protocol.
- Verified the accuracy of orders against specimen labels.
- Transported hazardous materials in compliance with safety regulations.
Medical Home Transcriptionist
Self-Employeed
Leipsic, Ohio
01.2006 - 01.2016
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Maintained confidentiality of patient information according to HIPAA regulations.
Education
Medical Assistant
Brown Mackie College
Findlay, OH09-2015
High School Diploma -
Wayne Trace
Haviland Ohio05-1993
Skills
- Customer order processing
- Customer relationship management
- Order tracking systems
- ERP software management
- Billing dispute resolution
- Customer communication
- Event planning
- Logistics coordination
Timeline
Customer Service Coordinator
Agrauxine by Lesaffre
11.2018 - Current
Laboratory Courier
Mercy Health St. Rita's
01.2015 - 01.2016
Medical Home Transcriptionist
Self-Employeed
01.2006 - 01.2016
Medical Assistant
Brown Mackie College
High School Diploma -
Wayne Trace