Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Yellow Dog Cafe
04.2015 - 02.2022
Worked with POS system to place orders, manage bills, and handle complimentary items.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cultivated warm relationships with regular customers.
Server
Milliken's Reef
02.2013 - 04.2015
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender Trainer
The Melting Pot
09.2002 - 11.2012
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Education
No Degree - General Studies
Anne Arundel Community College
Arnold, MD
High School Diploma -
Archbishop Spalding High School
Severn, MD
05.1996
Skills
Time Management
Team Collaboration
Inventory Management
Problem Solving
Attention to Detail
Cleanliness Standards
Quality Control
Organizational Skills
Positive Attitude
Exceptional Customer Service
Order Accuracy
Service Prioritization
Timeline
Server/Bartender
Yellow Dog Cafe
04.2015 - 02.2022
Server
Milliken's Reef
02.2013 - 04.2015
Server/Bartender Trainer
The Melting Pot
09.2002 - 11.2012
No Degree - General Studies
Anne Arundel Community College
High School Diploma -
Archbishop Spalding High School
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