Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Tara Holmes

Concord,NC

Summary

Highly skilled Claims Generalist Associate with broad experience in processing various types of insurance claims. Possess strong understanding of claim policies, procedures, and regulations. Known for quick problem-solving skills and ability to efficiently interpret policy language. Have contributed significantly to improving claim resolution processes and increasing client satisfaction rates in previous roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claims Generalist Associate

Progressive
Charlotte, NC
01.2024 - Current
  • Reviewed and analyzed all incoming claims to determine eligibility for coverage and payment.
  • Conducted training sessions for new hires on claims processing procedures and best practices.
  • Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
  • Worked closely with underwriting and risk management teams to provide insights from claims experiences.
  • Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.
  • Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
  • Investigated discrepancies in claim information and resolved them with customers or insurance providers.
  • Compiled reports related to denied or delayed claims, including summarizing findings and recommendations for resolution.
  • Utilized claims management software to track claims progress and maintain organized documentation.
  • Determined claim validity and assessed liability and damages to calculate appropriate compensation.

Seasonal Overnight Fulfillment Expert

Target
Concord, NC
10.2023 - 12.2023
  • Coordinate and optimize the movement of goods from suppliers to distribution centers.
  • Implement strategies to minimize lead times and reduce inbound logistics costs.
  • Collaborate with vendors and carriers to ensure timely and accurate product deliveries.
  • Conduct regular inventory assessments to maintain accurate stock levels and prevent stockouts.
  • Implement best practices for inventory management, including cycle counting and demand forecasting.
  • Resolve inventory discrepancies through effective communication with cross-functional teams.
  • Lead and manage fulfillment center activities, including order picking, packing, and shipping.
  • Implement and refine operational procedures to enhance accuracy, speed, and customer satisfaction.
  • Develop and monitor key performance indicators (KPIs) to measure and improve operational efficiency.

Part Time Package Handler

FedEx
Concord, NC
12.2020 - 09.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.

Order Fulfillment Associate

Amazon
Charlotte , NC
09.2020 - 09.2023
  • Maintained accurate records of orders, shipments, and inventory.
  • Processed incoming orders in a timely manner according to company standards.
  • Verified order accuracy prior to shipment.
  • Coordinated with other departments to ensure efficient and timely processing of orders.
  • Packaged items for shipping following established procedures.
  • Organized warehouse shelves and bins in an orderly fashion.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Prepared invoices for completed orders using company software system.

Remote Customer Care Sales Specialist

Electolux
Charlotte, NC
05.2022 - 08.2022
  • Handle customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 95% of issues.
  • Determine customer needs and interests to recommend Frigidaire products to customers.
  • Showcase product features to customers, discuss technical details to overcome objections, and lock in sales.
  • Attend advanced training sessions and conferences to increase product knowledge and productivity.
  • Increase sales by offering advice on purchases and promoting additional products.

Network Marker

IM Mastery Academy
New York, NY
03.2020 - 03.2022
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
  • Planned marketing campaigns, initiatives, and leveraged referral networks to promote business development.
  • Worked closely with in-house chairmen and multimillionaires to develop visuals for content.
  • Promotes trading products, courses, and software to help recruit clients to learn Ivy League skills in order to increase their income.
  • Mentored clients on how to trade currencies in the Foreign Exchange Market.

Small Business Lending Representative

Wells Fargo
Charlotte, NC
01.2021 - 05.2021
  • Answer approximately 75-100 incoming calls daily, utilizing a courteous and professional manner, to collect information pertaining to eligibility for the Paycheck Protection Program.
  • Navigate through customer applications, provide status updates, promissory notes, and application questions.
  • Keeps records of client interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in CRM.

Customer Service Sales Representative

The Results Companies, LLC
Collinsville, VA
10.2017 - 01.2021
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Resolved customer service issues in a timely manner.
  • Maintained records of customer interactions and transactions.
  • Identified potential opportunities to upsell products or services.
  • Meet and exceed daily production, including high call volume, appointment setting, and top survey satisfaction scores.

Education

High School Diploma -

George Washington High School
Danville, VA
05-2019

Skills

  • Insurance regulations
  • Accident review
  • Documentation research
  • Settlement agreements
  • Coverage assessments
  • Claims trend analysis
  • Case Management
  • Fraud Detection
  • Multi-tasking
  • Negotiation Tactics
  • Time management abilities
  • Professionalism

Affiliations

  • Heels Dance Instructor and Choreographer for the Amor Heels Program in Charlotte, NC

Accomplishments

  • Vice President of the National Honor Society at George Washington High School
  • Varsity Basketball Cheerleader at George Washington High School

Certification

  • Licensed Claims Adjuster in North Carolina and South Carolina

Languages

English
Full Professional

References

References available upon request.

Timeline

Claims Generalist Associate

Progressive
01.2024 - Current

Seasonal Overnight Fulfillment Expert

Target
10.2023 - 12.2023

Remote Customer Care Sales Specialist

Electolux
05.2022 - 08.2022

Small Business Lending Representative

Wells Fargo
01.2021 - 05.2021

Part Time Package Handler

FedEx
12.2020 - 09.2023

Order Fulfillment Associate

Amazon
09.2020 - 09.2023

Network Marker

IM Mastery Academy
03.2020 - 03.2022

Customer Service Sales Representative

The Results Companies, LLC
10.2017 - 01.2021

High School Diploma -

George Washington High School

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