Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Holroyd

Hastings,MI

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

26
26
years of professional experience

Work History

Crew Trainer

McDonald's
09.2023 - Current
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Established and maintained quality control standards.

Assistant Manager

GPM Investments
07.2023 - 08.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Custodian

GRBS
03.2023 - 06.2023
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Reported damages and hazardous conditions to management for further action.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Assistant Manager

Dollar General
07.2022 - 02.2023
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Dollar General
06.2021 - 05.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Dental Assistant Journeyman

US Air Force
07.1998 - 08.2006
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared and sterilized instruments and materials for use by dentists.

Education

Vocational Certification - Dental Laboratory Technology

Community College of The Air Force
Montgomery, AL
06.1999

Vocational Certification - Dental Assisting

Community College of The Air Force
Montgomery, AL
10.1998

Skills

  • Policies and Procedures
  • Continuous Improvement
  • Customer Service
  • Workplace Safety
  • Workforce Management
  • Continuous Development
  • Quality Assurance Controls
  • Work Planning and Prioritization
  • Cleaning and Sanitation
  • Infection Control Guidelines

Timeline

Crew Trainer

McDonald's
09.2023 - Current

Assistant Manager

GPM Investments
07.2023 - 08.2023

Custodian

GRBS
03.2023 - 06.2023

Assistant Manager

Dollar General
07.2022 - 02.2023

Assistant Manager

Dollar General
06.2021 - 05.2022

Dental Assistant Journeyman

US Air Force
07.1998 - 08.2006

Vocational Certification - Dental Laboratory Technology

Community College of The Air Force

Vocational Certification - Dental Assisting

Community College of The Air Force

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Tara Holroyd