Tara Jones
Pittsburg
Summary
Dynamic Patient Access Representative with a proven track record at Christus Health, excelling in insurance verification and patient registration. Adept at enhancing patient experiences through exceptional customer service and effective communication. Skilled in multitasking and problem-solving, ensuring seamless operations and compliance with HIPAA regulations while fostering trust with patients and healthcare teams.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Christus Health
Longview
01.2019 - 12.2025
- Assisted patients with registration and appointment scheduling processes.
- Verified insurance information and collected patient co-pays efficiently.
- Provided exceptional customer service to enhance patient experience.
- Collaborated with healthcare staff to ensure seamless patient flow.
- Responded to patient inquiries regarding services and procedures promptly.
- Facilitated communication between patients and medical personnel effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Access Representative
United Healthcare Group
Dallas, TX
04.2015 - 12.2019
- Managed collection processes to optimize account recovery and minimize outstanding balances.
- Developed and implemented strategies to enhance customer communication and improve payment timeliness.
- Conducted comprehensive account reviews to identify trends and recommend corrective actions.
- Collaborated with cross-functional teams to resolve complex billing issues efficiently.
- Established strong relationships with clients to foster trust and encourage timely payments.
- Facilitated collaboration between sales and customer service teams to proactively identify potential issues and mitigate escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Customer Service Representative
ADT
Dallas, TX
04.2013 - 12.2015
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- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Provided support during peak hours, improving team response times.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
Big Sandy High
Big Sandy, TXSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Problem-solving
- Money handling
Timeline
Patient Access Representative
Christus Health
01.2019 - 12.2025
Patient Access Representative
United Healthcare Group
04.2015 - 12.2019
Customer Service Representative
ADT
04.2013 - 12.2015
High School Diploma -
Big Sandy High