Tara Kuhns
Saint Clair Shores,MI
Summary
Passionate and driven operations leader with a proven track record of building high-performing teams, fostering a positive work culture, and driving operational excellence. Known for leading by example, inspiring collaboration, and ensuring that both employees and clients feel valued. Adept at streamlining workflows, solving complex challenges, and maintaining strong client relationships. Eager to bring my energy, dedication, and leadership skills to Funnel as Head of Client Operations, creating an environment where both employees and clients thrive.
Overview
13
13
years of professional experience
Work History
Operations Manager
RPI Management, Inc.
Dearborn, MI
05.2019 - Current
- Lead daily operations with a hands-on approach, ensuring both efficiency and a positive team environment.
- Directly mentor and develop team members, creating a culture of accountability, growth, and teamwork.
- Conduct quality and efficiency audits to improve processes, and set employees up for success.
- Serve as the go-to problem solver for escalated matters, ensuring quick and fair resolutions for employees, clients, and landlords.
• Implement policy updates in compliance with MSHDA and HUD regulations, ensuring smooth adoption by the team. - Collaborate across departments to align operations with company goals, meeting deadlines with precision.
Provide leadership updates, offering solutions, and strategies to continuously enhance operations. - Play a key role in hiring and onboarding, ensuring new employees feel welcomed, supported, and set up for success.
Property Manager
Independent Management Services
Port Huron, MI
08.2017 - 05.2019
- Executed daily operations using RealPage OneSite.
- Managed day-to-day operations of a multi-unit housing community, balancing tenant satisfaction with business objectives.
- Led leasing, marketing, and resident relations efforts, ensuring high occupancy, and strong community engagement.
- Conducted quarterly inspections and maintenance coordination, keeping properties well-maintained, and residents happy.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Collected monthly assessments, rental fees, deposits, and payments.
- Supervised office, maintenance, and janitorial personnel, fostering a culture of teamwork and efficiency.
- Built strong relationships with tenants, vendors, and local community leaders, ensuring a seamless experience for all stakeholders.
Head of the Interim Department
RPI Management, Inc.
Dearborn, MI
04.2016 - 08.2017
- Led a team in managing HUD-related documentation, ensuring compliance without sacrificing efficiency.
- Organized and streamlined client onboarding, helping families transition smoothly into housing programs.
- Reviewed department-wide tracking systems, identifying areas for process improvement, and efficiency gains.
- Mediated conflicts between tenants, landlords, and employees, ensuring fair outcomes, and maintaining strong relationships.
- Assisted in leasing and move-in processes, making the experience seamless for new tenants.
Hostess & Busser
River Rat Restaurant
Harrison, MI
02.2012 - 04.2016
- Greeted and engaged guests, creating a welcoming environment that encouraged return visits.
- Trained and mentored new front-of-house staff, fostering a strong team dynamic.
- Maintained open communication between the kitchen, management, and serving staff to ensure smooth service.
Education
Wayne State University
Detroit, MISkills
- Employee Development and Leadership
- Client and stakeholder management
- Operational Leadership
- Problem Solving & Conflict Resolution
- Data-Driven Decision Making
Timeline
Operations Manager
RPI Management, Inc.
05.2019 - Current
Property Manager
Independent Management Services
08.2017 - 05.2019
Head of the Interim Department
RPI Management, Inc.
04.2016 - 08.2017
Hostess & Busser
River Rat Restaurant
02.2012 - 04.2016
Wayne State University
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