TARA LAKES
Dallas
Overview
15
15
years of professional experience
Work History
Customer Relations
Kids’ Cove
Dallas, TX
08.2016 - Current
- Assist with the concerns and needs of clients regarding their accounts or enrollment
- Make outbound follow up calls
- Communicate via phone, email, and online chat system
- Manage and develop strategies for building relationships with potential clients
- Process billing payments
- Maintain client accounts and record updated account information
Customer Service Agent
ATS
Dallas, TX
03.2014 - 08.2016
- Answer incoming calls in a high call volume environment
- Process credit card and ACH payments
- Resolve account and billing issues
- Actively listen to customer to understand their needs
- Handled overflow of escalated call
- Resolve and troubleshoot technical issues
Front Desk Receptionist
New Metric Home Health
Dallas, TX
09.2010 - 03.2014
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients, healthcare providers, and administrative staff to enhance service delivery.
- Developed and maintained patient records using electronic health record (EHR) systems for efficient data management.
- Trained new receptionists on office procedures and customer service best practices to promote team effectiveness.
- Implemented office protocols for handling sensitive patient information in compliance with HIPAA regulations.
- Addressed patient inquiries and concerns promptly, fostering a positive experience in high-volume environments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TXSkills
- Microsoft Word
- Microsoft Outlook
- Cashflow planning & management
- State & federal tax codes
- Bookkeeping
- Exceptional communication
- Customer empathy
Timeline
Customer Relations
Kids’ Cove
08.2016 - Current
Customer Service Agent
ATS
03.2014 - 08.2016
Front Desk Receptionist
New Metric Home Health
09.2010 - 03.2014
High School Diploma -
South Oak Cliff High School