Tara Lawson
West Helena,AR
Summary
Proficient 911 Dispatcher with a proven track record of operating multi-line phone systems and utilizing CAD software. Adept at active listening and problem-solving to ensure efficient resource allocation and effective communication during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Cross County Sheriff's Office
Wynne, AR
10.2024 - Current
- Operated multi-line phone systems to receive and prioritize emergency calls.
- Coordinated dispatch of law enforcement and emergency services in high-pressure situations.
- Utilized computer-aided dispatch (CAD) software for efficient resource allocation and tracking.
- Assisted in gathering critical information from callers to relay accurate details to responders.
- Maintained clear communication with field units, ensuring timely updates on incident statuses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
911 Dispatcher/Jailer
Brinkley Police Department
Brinkley, AR
01.2024 - 10.2024
- Operated communication systems to relay critical information to first responders efficiently.
- Trained new dispatchers on procedures and technology, fostering a knowledgeable team environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Supervised inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular security checks to maintain order and prevent contraband entry.
- Documented daily logs of inmate behavior and incidents for record-keeping purposes.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
911 Dispatcher
Cross County Sheriff's Office
Wynne, AR
05.2023 - 01.2024
- Managed radio communications between dispatch center and emergency personnel effectively.
- Conducted routine system checks to ensure operational readiness of communication equipment.
- Documented incident reports and maintained accurate logs for future reference and analysis.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
911 Dispatcher
Marianna Police Department
Marianna, AR
07.2021 - 05.2023
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
High School Diploma -
Elkins High School
Elkins, AR07-2020
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Typing speed
- Problem-solving
- Information gathering
- Multitasking and prioritization
- Organizational skills
Certification
- Arkansas Crime Information Center (ACIC) Advanced Certification
- Arkansas Crime Information Center (ACIC) Security Training
- Radius Mapping Training
Timeline
911 Dispatcher
Cross County Sheriff's Office
10.2024 - Current
911 Dispatcher/Jailer
Brinkley Police Department
01.2024 - 10.2024
911 Dispatcher
Cross County Sheriff's Office
05.2023 - 01.2024
911 Dispatcher
Marianna Police Department
07.2021 - 05.2023
High School Diploma -
Elkins High School