Tara Mok
Algonquin,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Commercial Card- New Accounts
J.P Morgan Chase
Elgin, IL
12.2022 - Current
- Assisted in the development of training materials for new Document Review Specialists, sharing best practices and expertise.
- Streamlined communication channels between departments during the document review process, improving overall workflow efficiency.
- Managed high-volume workloads effectively by utilizing advanced organizational skills and multitasking techniques during the review process.
- Drive tangible performance improvements across the organization (training, policy & procedure, automation, technology, process improvement) focusing on enhancing the client experience.
- Managing workload by inputting items into database for tracking, printing and/or filing documents related to daily work, and reviewing items in shared mailboxes for follow-up and distribution.
Fraud Specialist
Rebill Desk
07.2018 - 12.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent or valid activity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
- Investigated and approved cases of credit card fraud, which involved upwards of over 30K per case.
- Cross-trained existing employees to maximize team agility and performance.
Fraud Specialist
Fraudulent Applications
07.2015 - 07.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Fraud Specialist
Stoplight
05.2014 - 07.2015
- Reviewed reports and individual accounts which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Collections Specialist
Performance Coach
02.2013 - 05.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements as well as negotiated to collect payments from clients.
- Trained new team members on scripts, company services and collection strategies.
Education
High School Diploma -
Dundee Crown Highschool
Carpentersville, IL05.2009
Skills
- Effective Written and Verbal Communication
- Complex Problem-Solving
- Planning and Coordination
- Organization and Time Management
- Multitasking Abilities
- Attention to Detail
Timeline
Commercial Card- New Accounts
J.P Morgan Chase
12.2022 - Current
Fraud Specialist
Rebill Desk
07.2018 - 12.2022
Fraud Specialist
Fraudulent Applications
07.2015 - 07.2018
Fraud Specialist
Stoplight
05.2014 - 07.2015
Collections Specialist
Performance Coach
02.2013 - 05.2014
High School Diploma -
Dundee Crown Highschool