Tara Ownbey
Summary
Accomplished Assistant Manager at Planet Fitness with a proven track record in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, resulting in increased repeat business, and customer retention. Skilled in decision-making and fostering a positive work environment, driving exceptional service and operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness
Wichita, KS
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized gym environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Member Service Representative
Planet Fitness
Wichita, KS
07.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
Member Service Representative
Four Points Ranch Entertainment
Augusta, KS
04.2021 - 07.2022
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a high level of professionalism and energy throughout events, resulting in repeat bookings and referrals from satisfied clients.
- Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
Restaurant Shift Lead
Whitewater Pizza Parlor
Whitewater, KS
05.2021 - 05.2022
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Maximized revenue by suggesting specials, and promoting special events or offers.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Restaurant Team Member
Whitewater Pizza Parlor
Whitewater, KS
07.2020 - 05.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Restaurant Hostess
Stearman Field Bar and Grill
Benton, KS
06.2019 - 08.2019
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Science - Pre- Nursing And Health Science
Butler Community College
El Dorado, KS05-2027
High School Diploma -
Remington High School
Whitewater, KS05-2022
Skills
- Customer service
- Decision-making
- Customer relations
- Staff training and development
- Conflict resolution
- Customer rapport
- Calm under pressure
- Microsoft powerpoint and Word proficient
Timeline
Assistant Manager
Planet Fitness
06.2023 - Current
Member Service Representative
Planet Fitness
07.2022 - 06.2023
Restaurant Shift Lead
Whitewater Pizza Parlor
05.2021 - 05.2022
Member Service Representative
Four Points Ranch Entertainment
04.2021 - 07.2022
Restaurant Team Member
Whitewater Pizza Parlor
07.2020 - 05.2021
Restaurant Hostess
Stearman Field Bar and Grill
06.2019 - 08.2019
Associate of Science - Pre- Nursing And Health Science
Butler Community College
High School Diploma -
Remington High School