Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Ownbey

Summary

Accomplished Assistant Manager at Planet Fitness with a proven track record in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, resulting in increased repeat business, and customer retention. Skilled in decision-making and fostering a positive work environment, driving exceptional service and operational excellence.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Planet Fitness
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized gym environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.

Member Service Representative

Planet Fitness
07.2022 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Member Service Representative

Four Points Ranch Entertainment
04.2021 - 07.2022
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained a high level of professionalism and energy throughout events, resulting in repeat bookings and referrals from satisfied clients.
  • Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.

Restaurant Shift Lead

Whitewater Pizza Parlor
05.2021 - 05.2022
  • Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
  • Maximized revenue by suggesting specials, and promoting special events or offers.
  • Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Restaurant Team Member

Whitewater Pizza Parlor
07.2020 - 05.2021
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Restaurant Hostess

Stearman Field Bar and Grill
06.2019 - 08.2019
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Associate of Science - Pre- Nursing And Health Science

Butler Community College
El Dorado, KS
05-2027

High School Diploma -

Remington High School
Whitewater, KS
05-2022

Skills

  • Customer service
  • Decision-making
  • Customer relations
  • Staff training and development
  • Conflict resolution
  • Customer rapport
  • Calm under pressure
  • Microsoft powerpoint and Word proficient

Timeline

Assistant Manager

Planet Fitness
06.2023 - Current

Member Service Representative

Planet Fitness
07.2022 - 06.2023

Restaurant Shift Lead

Whitewater Pizza Parlor
05.2021 - 05.2022

Member Service Representative

Four Points Ranch Entertainment
04.2021 - 07.2022

Restaurant Team Member

Whitewater Pizza Parlor
07.2020 - 05.2021

Restaurant Hostess

Stearman Field Bar and Grill
06.2019 - 08.2019

Associate of Science - Pre- Nursing And Health Science

Butler Community College

High School Diploma -

Remington High School

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