Tara Parker
Springfield,MO
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Services Manager
Becker Custom Carpentry
Springfield, MO
08.2023 - Current
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Maintained confidentiality of sensitive information at all times.
- Ensured that all administrative tasks were completed accurately and in a timely manner.
- Maintained records of personnel data such as payroll information, employee performance evaluations, vacation time requests.
- Resolved customer inquiries and complaints in an efficient manner.
- Developed systems for tracking projects from start to finish; monitored progress against timelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Insurance Agent
Shelter Insurance
Springfield, MO
07.2021 - 07.2023
- Counseled prospects and policyholders on coverage, limits and regulations.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Achieved repeat business and referrals through personalized services.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Sought out new clients and developed clientele by networking to find new customers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Affiliate Agent
Cody Jarrett Shelter Insurance
Springfield, MO
04.2018 - 06.2021
- Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
- Educated customers on new insurance products and services relevant to their needs.
- Processed insurance policy changes and updates accurately and efficiently.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Developed strong relationships with clients by providing exceptional customer service.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Provided quotes on various types of insurance policies.
Education
Associate of Arts - Computer Science
Ozarks Technical Community College
Springfield, MO05-2016
Skills
- Operations management
- Project management
- Customer satisfaction evaluation
- Problem-solving
- Record keeping
- Work Planning and Prioritization
- Team coordination
- Administrative support
- Customer follow-up
- Quotes and sales
- Referral pipeline maintenance
- CRM software
- Policy renewals
- Licensed insurance agent
- Customer service
- Lead development
- Client needs analysis
- Professionalism and ethics
Certification
- P & C License
- Life and Health License
Missouri
Timeline
Administrative Services Manager
Becker Custom Carpentry
08.2023 - Current
Insurance Agent
Shelter Insurance
07.2021 - 07.2023
Affiliate Agent
Cody Jarrett Shelter Insurance
04.2018 - 06.2021
- P & C License
- Life and Health License
Missouri
Associate of Arts - Computer Science
Ozarks Technical Community College
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