Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Patten

Derby Center,VT

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

18
18
years of professional experience

Work History

Front Desk Shift Manager

Derby Four Seasons
08.2010 - 06.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Paraeducator, Special Education

North Country Union High School
08.2005 - 06.2010
  • Assisted teachers and worked individually with students with special needs, helping each navigate education system.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented behaviors, implemented interventions and treatment results.
  • Collaborated with teachers to help with classroom and workload management.
  • Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Education

Associate of Arts - Human Services

CCV
Newport, VT
06.2006

Associate of Arts - Liberal Arts And General Studies

CCV
Newport, VT
06.2004

Skills

  • Time Management
  • Performance Monitoring
  • Microsoft Office Proficiency
  • Computer Literacy
  • Conflict Resolution
  • Stress Management

Timeline

Front Desk Shift Manager

Derby Four Seasons
08.2010 - 06.2023

Paraeducator, Special Education

North Country Union High School
08.2005 - 06.2010

Associate of Arts - Human Services

CCV

Associate of Arts - Liberal Arts And General Studies

CCV
Tara Patten