Tara Patten
Derby Center,VT
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
18
18
years of professional experience
Work History
Front Desk Shift Manager
Derby Four Seasons
08.2010 - 06.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Paraeducator, Special Education
North Country Union High School
08.2005 - 06.2010
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Associate of Arts - Human Services
CCV
Newport, VT06.2006
Associate of Arts - Liberal Arts And General Studies
CCV
Newport, VT06.2004
Skills
- Time Management
- Performance Monitoring
- Microsoft Office Proficiency
- Computer Literacy
- Conflict Resolution
- Stress Management
Timeline
Front Desk Shift Manager
Derby Four Seasons
08.2010 - 06.2023
Paraeducator, Special Education
North Country Union High School
08.2005 - 06.2010
Associate of Arts - Human Services
CCV
Associate of Arts - Liberal Arts And General Studies
CCV
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