Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
18
18
years of professional experience
Work History
Front Desk Shift Manager
Derby Four Seasons
08.2010 - 06.2023
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Attended staff meetings and brought issues to attention of upper management.
Resolved guest complaints by addressing issues with rooms promptly.
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Paraeducator, Special Education
North Country Union High School
08.2005 - 06.2010
Assisted teachers and worked individually with students with special needs, helping each navigate education system.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Documented behaviors, implemented interventions and treatment results.
Collaborated with teachers to help with classroom and workload management.
Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Associate of Arts - Human Services
CCV
Newport, VT
06.2006
Associate of Arts - Liberal Arts And General Studies
CCV
Newport, VT
06.2004
Skills
Time Management
Performance Monitoring
Microsoft Office Proficiency
Computer Literacy
Conflict Resolution
Stress Management
Timeline
Front Desk Shift Manager
Derby Four Seasons
08.2010 - 06.2023
Paraeducator, Special Education
North Country Union High School
08.2005 - 06.2010
Associate of Arts - Human Services
CCV
Associate of Arts - Liberal Arts And General Studies
Medical Receptionist at Derby Regional Hospital l Clarendon Street, Derby WA 6728Medical Receptionist at Derby Regional Hospital l Clarendon Street, Derby WA 6728