Warreneshia Stingley
Midland,TX
Summary
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Shift Manager
Home2 Suites
Midland, US
06.2022 - Current
- Developed systems to track guest preferences for future reference purposes.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Compiled reports on daily transactions, occupancy figures, revenues, room availability.
- Completed financial audits on scheduled basis.
- Maintained up-to-date knowledge of hotel rates, packages, promotions, and other related information for guests' convenience.
- Performed daily inspections of lobby area to ensure cleanliness standards were met.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Facilitated successful front desk operations for high-volume hotel.
- Built and maintained productive relationships with employees.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Assisted in resolving customer disputes in a professional manner.
- Offered guests beverages and refreshments upon check-in.
- Assisted with scheduling shifts according to business needs while ensuring adequate coverage at all times.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Identified areas needing improvement within the front desk operations process flow.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Initiated special promotions such as discounts or upgrades for loyal customers.
- Maintained schedules and allocated tasks to team members.
- Assisted guests at check-in, providing information on various services within hotel.
- Created weekly and monthly reports summarizing performance metrics such as average wait time.
Assistant Manager
Chipotle Mexican Grill
Midland, US
08.2018 - 06.2022
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Proposed or approved modifications to project plans.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Server
Tilted Kilt
Midland, US
06.2016 - 08.2018
- I learn to talk to people in the right, try to understand the guest, guest is always right
- Happy guest, happy job
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Upheld high standards of sanitation in accordance with health department regulations.
Cashier/Customer Service
McAlister's Deli
Midland, US
01.2015 - 06.2016
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier
JumBurrito
Midland, US
09.2008 - 01.2015
- Greet guest as they come in with and smile and friendly voice
- Take orders and hand out orders
- Keep area clean and things restocked
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Discounted purchases by scanning and redeeming coupons.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Or Equivalent -
Midland High School
Midland, TX05-2010
Skills
- Scheduling
- Customer Service Skills
- Microsoft Word
- Receptionist
- Serving Experience
- Restaurant Experience
- POS
- Cooking
- Guest relations
- Guest Services
- Reservation management
- Scheduling flexibility
- Conflict and issue documentation
- Automated telephone systems
- System updates
- Cash control
- Guest services oversight
- Guest check-in and check-out
- Room assignments
- Problem-solving
- Account updating
- Call center operations
- Money handling
- Staff training
- Product knowledge
- Strong teamwork
- Coordination
- Shipping and receiving
- Time management
- Customer service
- Employee onboarding
- Inventory management
- Relationship building
- Decision-making
- Emergency response
- Shift scheduling
- Recruiting and interviewing
- Staff training and development
- Team leadership
- Menu design
- Takeout order processing
- Workplace safety
- Food safety compliance
- Database administration
- Bookkeeping
- Administrative support
- File management
- Multi-line telephone systems
- Call redirection
- Reception desk management
Certification
- Food handler certificate
- TABC Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Shift Manager
Home2 Suites
06.2022 - Current
Assistant Manager
Chipotle Mexican Grill
08.2018 - 06.2022
Server
Tilted Kilt
06.2016 - 08.2018
Cashier/Customer Service
McAlister's Deli
01.2015 - 06.2016
Cashier
JumBurrito
09.2008 - 01.2015
High School Or Equivalent -
Midland High School