Tara Pennington
Tallapoosa,GA
Summary
Resourceful Recovery Collector known for high productivity and efficiency in task completion. Possess specialized skills in debt negotiation, account reconciliation, and regulatory compliance which ensure successful recovery efforts. Excel in communication, problem-solving, and adaptability, using these soft skills to navigate challenging conversations and secure positive outcomes.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work History
Recovery Collector
Bank OZK
Braman, MI
09.2023 - Current
- Managed recovery calls to collect outstanding debts from customers.
- Collaborated with team members to resolve customer disputes effectively.
- Reviewed account details and payment histories to identify collection opportunities.
- Maintained compliance with federal regulations during collection activities.
- Negotiated settlements with customers in an effort to resolve outstanding balances.
- Identified delinquent accounts and determined appropriate course of action to recover past due payments.
- Developed payment plans with customers in order to facilitate timely payments on delinquent accounts.
- Utilized various software programs related to collections including but not limited to Excel, Word, Outlook.
Office Manager
Deaton fleet solution
Rome, Georgia
04.2014 - 09.2022
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated scheduling for staff meetings and client appointments effectively.
- Oversaw inventory management to maintain necessary supplies and equipment.
- Implemented office policies and procedures to enhance operational effectiveness.
- Assisted in onboarding new employees, providing orientation and training support.
- Handled vendor relationships to ensure timely service delivery and support.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Penn Foster Career School
Scranton, PASkills
- Debt negotiation
- Compliance management
- Account analysis
- Payment processing
Timeline
Recovery Collector
Bank OZK
09.2023 - Current
Office Manager
Deaton fleet solution
04.2014 - 09.2022
Penn Foster Career School