Tara Prather
Claymont,DE
Summary
Dedicated customer service professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, effective communication, and problem-solving for customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Golo
Newark, De
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service & Engagement Team Leader
Target
Wilmington, DE
10.2021 - 12.2023
- Supervise a team and assess performance to determine training needs and define accurate plans for decreasing process lags
- Resolves customer complaints while prioritizing customer satisfaction and loyalty
- Attend and contribute to multiple leadership meetings and team huddles
- Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Leading and coaching a team of Guest Advocates and Front of Store Attendants to exceed guests expectations, by decreasing wait time and service recovery
- Demonstrates a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold other accountable to this commitment
Sales Support & Customer Care Agent
Power Home Remodeling Group
Chester, PA
12.2015 - 01.2020
- Managed over700 sales consultants’ schedules across16 national territories; proactively multi-tasking while overseeing all corporate email communications
- Administrative daily appointment management
- Problem-solve quickly with customers in regard to sales, marketing, and operations to maximize efficiency of the customer care team providing exceptional customer service
- Attended and contributed content to multiple leadership meetings, workshops, and networking events, maintaining key relationships with all employees, VP’s, and the executive board
- Scheduling Coordinator—Promoted July2016
- Served as a liaison between marketing and sales coordinating lead generation for field, retail, and event marketing
- Screened, scheduled, and qualified potential customers to set up demos for the sales division
- Implemented targeted sales strategies to build urgency and interest in energy-efficient exterior home products
- Educated homeowners on the products and services to better assist their home remodeling needs and customer experience
- Hosted internal shadows to ensure employees across divisions of the company to make sure they understand the scope of the job
- PHRG Cultural Diversity & Inclusion Committee Member— March2017—January2020
- Invited by CEO to participate in the first ever company-wide inclusion initiative, whose goals are to hire more minorities, create infrastructures, support minorities and their growth within the walls of Power, and ultimately provide a platform for feedback on the successes and failures of this initiative
- Worked with a team of sixteen C-Suite Executives, HR, and events team members to coordinate three annual company-wide summits, promoting the growth of diversity within Power and providing education and resources to its employees
- PHRG Women’s Initiative Committee—September2016—January2020
- Started a department initiative to support the hiring, growth, and development of women in the male-dominated home remodeling industry
- This initiative grew from a group of ten schedulers to a company-wide annual summit, focusing on the promotion of equality inside and outside of Power, as well as highlighting the successes of females across the company
Supervisor
Starbucks Coffee
Haddonfield, NJ
09.2013 - 01.2015
- Supervise a staff of twenty members, responsible for leading shifts, delegation of work and break schedules, task management, and conflict resolution for team members
- Responsible for cash handling, inventory maintenance, key holding, stakeholder management, certified for health inspection audits and maintaining company standards
- Provide excellent customer service to clientele and provided training for team members to do the same
Education
High School Diploma - undefined
Faith Tabernacle School
Philadelphia, PA01.2009
Skills
- Outlook
- Calendar Management
- Shopify
- Google Docs
- Nitro (PHRG in house software)
- Salesforce Software
- Active listening
- Critical thinking
- Data entry
- Customer Service
Timeline
Customer Service Representative
Golo
01.2024 - Current
Service & Engagement Team Leader
Target
10.2021 - 12.2023
Sales Support & Customer Care Agent
Power Home Remodeling Group
12.2015 - 01.2020
Supervisor
Starbucks Coffee
09.2013 - 01.2015
High School Diploma - undefined
Faith Tabernacle School