Tara Rayburn
Phoenix,US
Summary
Dynamic professional with over 20 years of experience in customer service, demonstrating a strong foundation in delivering excellence and implementing results-driven strategies. Proven ability to enhance customer satisfaction while efficiently resolving issues, contributing to overall operational success. Recognized for exceptional teamwork and adaptability in fast-paced environments, complemented by strong communication and problem-solving skills. Valued for reliability and a consistently positive demeanor, prepared to tackle new challenges and drive impactful results.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
Newscorp
Scottsdale, AZ
01.2026 - Current
- Represented Realtor.com with professionalism across phone, email, and text communications, delivering a high-quality customer experience.
- Managed 300+ daily inbound and outbound warm calls to identify clients' real estate needs and provide timely, effective solutions.
- Developed and applied knowledge of real estate processes, lead generation, and market dynamics.
- Routinely surpassed ambitious sales quotas within a fast-paced, performance-driven environment.
Auto Claims Customer Contact Representative
USAA - P&C Auto Insurance
Phoenix, AZ
03.2025 - 06.2025
- Accurately documented First Notice of Loss (FNOL) by gathering all relevant information to support thorough and timely auto claim investigations.
- Initiated appropriate services and referrals to expedite the claims process and ensure forward momentum on file handling.
- Prepared detailed loss reports, reviewed and confirmed coverage when applicable, and selected the most effective damage assessment approach for each claim.
- Provided clear guidance on the claims process, setting expectations for next steps to promote resolution efficiency and ensure proper documentation.
- Thrived in a fast-paced, high-volume contact center, managing back-to-back calls while seamlessly navigating multiple systems and communication platforms to deliver exceptional member service.
Payroll Account Manager
Paychex Inc
Phoenix, AZ
09.2023 - 11.2024
- Managed all aspects of daily payroll operations, including the collection and verification of timekeeping information, as well as processing payroll for various payroll cycles in adherence to company policies and procedures.
- Successfully oversaw and maintained a clientele of over 1,000 companies.
- Processed garnishments, child support, and levies in compliance with federal and state regulations.
- Researched payroll discrepancies and provided corrective action when requested.
- Administered accurate and meticulous management of employee files, encompassing onboarding, termination, payroll revisions, and tax form completion.
- Tracked employees' use of vacation, personal, and sick leave earnings. This included setting up Time Off Accruals.
- Oversaw comprehensive employee file management, including onboarding, terminations, and tax form completion with meticulous attention to detail.
Customer Care Advocate
ZipRecruiter
Phoenix, AZ
03.2022 - 05.2023
- Exemplified excellent communication skills while engaging with customers via various channels such as phone, chat, and email.
- Demonstrated an in-depth knowledge of the company's products and services.
- Delivered exceptional customer service to clients and prospects, promptly addressing inquiries and swiftly resolving complaints through consistent follow-up via email and phone.
- Fostered cross-departmental partnerships to implement innovative solutions, enhancing overall customer experience and retention.
Contact Center Agent
Veyo Transportation
Phoenix, AZ
06.2021 - 03.2022
- Cultivated positive customer experiences through empathetic communication, effectively resolving issues and fostering client loyalty in transportation services.
- Mastered complex regulations for 15 distinct health plans, ensuring accurate transportation scheduling and compliance with unique program requirements.
- Analyzed call metrics to consistently surpass performance goals in speed, accuracy, and service quality, contributing to department-wide improvements.
- Developed advanced questioning techniques to swiftly identify client needs, reducing call times while maintaining high-quality service standards.
Front Desk Agent
Diamond Resorts
Scottsdale, AZ
10.2020 - 06.2021
- Cultivated a welcoming atmosphere, providing personalized assistance and going above and beyond to meet diverse guest needs.
- Managed the check-in process, including verifying identification and credit card, checking notes for specific requests, having guests sign a registration agreement, collecting security deposit and resort fees when applicable, issuing keys, and providing information on various services within the hotel.
- Managed financial transactions with precision, accurately computing bills, processing payments, and reconciling accounts to maintain fiscal integrity.
- Developed efficient multi-tasking strategies, managing various computer systems for check-ins, reports, room assignments, and work order tracking.
Education
Associate of Science - Business
Paradise Valley Community College
Phoenix, AZ05-2012
Skills
- Communication - Expert
- Client Relations - Expert
- Time Management - Expert
- Microsoft Office - Expert
- Critical Thinking - Expert
- Payroll Processing - Experienced
- Call center experience - Expert
- Multi-tasking - Expert
- Problem-solving - Expert
- Computer Software - Expert
- Customer Service - Expert
- Organizational Skill - Expert
- Leadership - Experienced
- Salesforce - Expert
Timeline
Customer Success Specialist
Newscorp
01.2026 - Current
Auto Claims Customer Contact Representative
USAA - P&C Auto Insurance
03.2025 - 06.2025
Payroll Account Manager
Paychex Inc
09.2023 - 11.2024
Customer Care Advocate
ZipRecruiter
03.2022 - 05.2023
Contact Center Agent
Veyo Transportation
06.2021 - 03.2022
Front Desk Agent
Diamond Resorts
10.2020 - 06.2021
Associate of Science - Business
Paradise Valley Community College