Tara Ruvalcaba
Wilderville,OR
Summary
Dynamic and service-oriented professional with a strong work ethic, honed at Monterey Bay Whale Watch. Expert in managing customer relations and bookings, utilizing exceptional organizational skills and multi-line telephone operation. Committed to creating welcoming environments and enhancing guest experiences through effective communication and a friendly demeanor.
Overview
7
7
years of professional experience
Work History
Receptionist
Monterey Bay Whale Watch
09.2015 - 08.2018
- Greeted customers warmly and efficiently managed incoming calls.
- Scheduled appointments and coordinated bookings for whale watching tours.
- Provided information on tour options, reservations, and marine life to guests.
- Maintained organized front desk operations and ensured a welcoming environment.
- Processed payments accurately and maintained financial records for daily transactions.
- Handled cash transactions and maintained sales and payments records accurately.
Greeter
The Grotto Restaurant
01.2012 - 08.2014
- Welcomed guests, creating a positive first impression and enhancing customer experience.
- Managed reservations efficiently, coordinating seating arrangements to optimize flow during peak hours.
- Assisted guests with menu inquiries, providing recommendations and ensuring satisfaction with dining choices.
- Maintained cleanliness and organization of entrance area, promoting a welcoming atmosphere for patrons.
Education
Pacific Grove Community Highschool
Pacific Grove, CA05.2011
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- File management
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Service-oriented mindset
- Bookkeeping
- Strong work ethic
- Friendly and positive
- Friendly and enthusiastic
Timeline
Receptionist
Monterey Bay Whale Watch
09.2015 - 08.2018
Greeter
The Grotto Restaurant
01.2012 - 08.2014
Pacific Grove Community Highschool