Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Tara Sowards

Rockwood,MI

Summary

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Operational Key Account Manager

DSV Air and Sea
  • Work with the customer Logistic Leads and decision makers to strategize the moving of freight in the current Market conditions
  • Quarterly Business Reviews
  • Creating rate cards
  • Coordinate and strategize Global RFQ’s
  • Escalate and problem solve customers issues, provide solutions
  • Keep customer current on any changes in the Market
  • Sales
  • Protect and grow the business
  • Create a partnership with the customer
  • Data management-reporting

GM Onsite Logistics Coordinator

GM Technical Center, DSV Air and Sea
01.2019 - 01.2022
  • Provide onsite support and escalation for shipments
  • Serve as point of contact for intercontinental shipments into GM North America
  • Resource for GM and plants and suppliers to reach out for shipment initiation/ questions
  • Critical shipment tracking
  • Premium reporting
  • Liaise between GM and various control towers globally
  • Addressing complaints and resolving problems
  • Awarded the Semper Vigilans Guidon Award from General Motors
  • This is usually an award for GM employees only

Air Import Specialist IV

Ceva Logistics
01.2019 - 10.2019
  • Ford production account Air Import, Coordinate freight with overseas to fly into the United States
  • Work with Customs brokers and the US Customs for entry of freight into the US
  • Work with the airlines and multiple trucking companies to get freight to all the Ford Motor Company
  • Assembly plants.

Air/Ocean Import Supervisor

DSV AIR & SEA INC
01.2015 - 01.2019
  • Dow Chemical Account Air/ Ocean Import
  • Manage a group of 4 to satisfy our clients needs and requirements
  • Motivate them to excel and learn
  • I work closely with the client to move their freight in a timely manner and correct any issues
  • Work diligently with airlines, steamship lines and carriers and US Customs
  • Track and trace air shipments
  • Prepare paperwork to send to customs broker for customs clearance.

Import Specialist

Livingston International
03.2015 - 12.2015
  • Ford production account Air Import, Air/ Ocean and Rail
  • Customs Brokerage
  • Customer Service and Billing
  • Work with forwarders to release shipments
  • Audited shipments
  • Track and Trace shipment.

Patient Care Technician

Downriver Davita Allen Park
08.2014 - 02.2015
  • Responsible for patient vitals before, during and after Dialysis treatment
  • Set up of patients dialysis machines, and taking care that the proper dialyzer and acid baths are used foreach patient
  • Responsible for assessing grafts, fistulas, cannulating and starting the dialysis treatment
  • Responsible for patients needs during dialysis..

Import Analyst-Account Manager

Expeditors International
09.2007 - 05.2012
  • Customs Brokerage
  • Contacted and worked with US Customs and FDA
  • Customer Service and Billing
  • Assisted clients with any issues they may have had
  • Maintaining accounts
  • Audited shipments.

Office Manager

R.E.J's Accounting

Customer service

Conway Central Express
06.2002 - 02.2003
  • Booking appointments
  • Payroll
  • Ensured the office bills were paid
  • Contacted the IRS when needed
  • Bookkeeping and filing
  • Data Entry/

Accounts receivable

01.2000 - 06.2002
  • Data entry
  • Helped track shipments
  • Prepared Customs documentation
  • Data

Customer service

Expeditors International
08.1999 - 01.2000
  • Data entry for Ford account
  • Helped track shipments

Education

Wayne State University, Schoolcraft Community College
Detroit, Livonia, MI
2000

High school diploma -

Carlson High School Gibraltar
1995

Skills

  • Logistics
  • Freight Experience
  • Supply Chain
  • Excel
  • Word
  • Outlook
  • Services Optimization
  • Key Account Management
  • Account Retention
  • High-Impact Proposal Presentation
  • Customer Rapport
  • Client Needs Assessment
  • Sales Tactics
  • Account Management
  • Business Development
  • Client Relationship Building
  • Account Development
  • Needs Analysis
  • Consultative Selling

Timeline

GM Onsite Logistics Coordinator

GM Technical Center, DSV Air and Sea
01.2019 - 01.2022

Air Import Specialist IV

Ceva Logistics
01.2019 - 10.2019

Import Specialist

Livingston International
03.2015 - 12.2015

Air/Ocean Import Supervisor

DSV AIR & SEA INC
01.2015 - 01.2019

Patient Care Technician

Downriver Davita Allen Park
08.2014 - 02.2015

Import Analyst-Account Manager

Expeditors International
09.2007 - 05.2012

Customer service

Conway Central Express
06.2002 - 02.2003

Accounts receivable

01.2000 - 06.2002

Customer service

Expeditors International
08.1999 - 01.2000

Operational Key Account Manager

DSV Air and Sea

Office Manager

R.E.J's Accounting

Wayne State University, Schoolcraft Community College

High school diploma -

Carlson High School Gibraltar
Tara Sowards