Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Trainer
National Recoveries, Inc.
Arden Hills, MN
03.2018 - 11.2021
Developed captivating curriculum to train new employees on best practices, company protocol, federal collection law and state restrictive laws both on site and remotely.
Developed curricula, instructions, documentation and written tests for companywide training courses.
Developed and implemented updating training programs for over 500 employees.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Trained and mentored new personnel hired to fulfill various roles with class sizes ranging from 7 - 60.
Developed lesson plans, instructional materials and written practice tests for company system and script training courses.
Created and implemented new training initiatives such as online modules, interactive software, and online programs, assuring continuous training to employees to promote long-term excellence.
Owner
Monaco
Anoka, MN
11.2011 - 02.2018
Managed day-to-day business operations.
Managed all purchasing of inventory to target current business conditions, market trends and forecast needs.
Generated revenues yearly and effectively capitalized on industry growth.
Directed successful operational turnaround, eliminating all debt.
Stay at Home Mom
Charlie
Anoka, Minnesota
09.2005 - 12.2011
Worked with the client to improve life choices and maximize benefits of programs.
Claims Service Representative
Berkely Risk Administrators
Minneapolis, Minnesota
02.2004 - 01.2005
Processed and recorded claims for workers compensation claims.
Verified and researched client information by analyzing existing evidence on file.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Posted payments to accounts and maintained records.
Calculated benefit payment amounts and sent reports to the Department of Labor and Industry.
Education
Associate of Science - Horticultural Science
Anoka Hennepin Technical College
Anoka
Associate of Arts - Psychology
Anoka Ramsey Community College
Coon Rapids, MN
Skills
Collaboration and Teamwork
Presentation
Verbal and Written Communication
Active Listening
Customer Service
Attention to Detail
Maintaining Client Records
Employee Training
Microsoft Office
Educational Programs
Leadership
Accomplishments
Learn and Share Company Core Value Award Recipient - National Recoveries,Inc.
Employee of the Month - National Recoveries, Inc.
Certification
5 C Security Clearance with the U.S. Federal Government.
Human Resources Trainer at Citrus County Florida Board of County CommissionersHuman Resources Trainer at Citrus County Florida Board of County Commissioners