Frank Michalski III
Kissimmee
Summary
Workforce management professional with comprehensive experience in overseeing team operations and driving performance improvements. Skilled in strategic planning, conflict resolution, and workforce optimization. Strong focus on fostering collaboration and adaptability to changing needs. Known for reliability and consistently achieving results through effective team leadership and problem-solving skills. I am committed to delivering exceptional guest experiences while driving team performance, operational efficiency, and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Trainer
SeaWorld
Orlando
01.2026 - Current
- Trained onboarding and department orientation classes for new hires
- Led informative park tours for new hires to familiarize them with company facilities and culture.
- Supported new hires by addressing questions related to onboarding, facilitating a smoother transition.
- Clarified goals and expectations for trainees to ensure understanding and alignment.
- Maintained daily administrative work for training classes.
- Stayed up to date on alcohol compliance laws by attending regular RCS training classes.
Team Captain, Attractions
Universal Studios
Orlando
08.2025 - 11.2025
- Led team in daily operations at a major entertainment venue.
- Coordinated schedules and assignments for diverse team members.
- Trained new staff on safety protocols and operational procedures to ensure compliance and operational efficiency.
- Motivated team by fostering positive environment that encouraged team members to feel valued and appreciated.
- Monitored guest experience to uphold high service standards and enhance overall satisfaction.
- Maintained open lines of communication between the team and management.
- Facilitated conflict resolution among team members.
- Oversaw employee training, coaching, and performance evaluations.
- Led morning meetings for the entire team.
WORKFORCE SUPERVISOR
Busch Gardens & Adventure Island
Tampa
07.2022 - 08.2025
- Developed and managed weekly schedules for over 3000 employees, ensuring optimal staffing levels.
- Implemented labor audits that identified productivity improvements, contributing to more efficient team operations.
- Cultivated strong relationships with key department senior leadership.
- Streamlined interdepartmental communication, fostering collaboration and enhancing overall operational efficiency.
- Established clear expectations for team members by setting achievable goals aligned with business objectives.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Optimized employee performance through regular coaching, feedback, and performance evaluations.
- Ensured compliance with company policies, industry regulations, and labor laws to maintain a safe working environment.
- Hired and managed a scheduling team of eight full-time scheduling coordinators.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Played a pivotal role in the development and execution of strategic initiatives that contributed to the overall growth and success of the company.
- Used industry expertise, customer service skills and analytical nature to resolve employee concerns and promote loyalty.
- Led the team to perform labor efficiency audits across all park departments.
ASSISTANT GENERAL MANAGER
Intercontinental Hotel Group
Holland
10.2018 - 04.2022
- Oversaw daily operations, ensuring all tasks were completed efficiently and to a high standard.
- Oversaw Front Desk, Housekeeping, and breakfast teams, ensuring seamless operations and high service standards.
- Motivated and trained employees, enhancing team performance and accountability.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Handled cash accurately and prepared deposits.
FRONT OFFICE SUPERVISOR
Hotel Breakers (Cedar Point)
Sandusky
10.2017 - 10.2018
- Oversaw a daily front desk staff of 10-15 desk agents.
- Trained new front office staff to ensure comprehensive understanding of hotel policies and procedures, enhancing service quality.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Fostered teamwork among front office staff to promote a positive work environment, improving morale and collaboration.
- Supervised the concierge lounge's daily activities to provide exceptional service to guests.
- Managed operations of the PBX communications office, ensuring prompt and professional service for guest requests.
- Coached employees through day-to-day work and complex problems.
- Resolved guest complaints and issues promptly, ensuring high levels of guest satisfaction.
- Managed cash transactions meticulously and prepared daily financial deposits.
- Supported guest check-in processes and facilitated sales of theme park tickets.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Ensure compliance with hotel policies and procedures.
RIDE OPERATOR
Cedar Point Amusement Park
Sandusky
04.2017 - 10.2017
- Enforced safety procedures and provided clear instructions, enhancing rider experience and ensuring safety.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Trained new ride operators on safety procedures and ride operations.
- Optimized ride operation schedules to maximize availability during high demand periods, improving guest access.
- Maintained clean, organized, and safe ride area in collaboration with team members, promoting guest satisfaction.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Skills
- Training and coaching
- Effective leadership
- Team management
- Task delegation
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Analytical thinking
- Decision-making
- Self-motivation
- Innovation and creativity
- Relationship building
Certification
- ServSafe Food Protection Manager Certification
Timeline
Human Resources Trainer
SeaWorld
01.2026 - Current
Team Captain, Attractions
Universal Studios
08.2025 - 11.2025
WORKFORCE SUPERVISOR
Busch Gardens & Adventure Island
07.2022 - 08.2025
ASSISTANT GENERAL MANAGER
Intercontinental Hotel Group
10.2018 - 04.2022
FRONT OFFICE SUPERVISOR
Hotel Breakers (Cedar Point)
10.2017 - 10.2018
RIDE OPERATOR
Cedar Point Amusement Park
04.2017 - 10.2017