Tara Surbaugh
Fort Mill,SC
Summary
Operations leader with 20+ years of progressive experience strengthening performance, elevating operational standards, and developing high-impact teams. Known for improving processes, driving quality, and building trust-based relationships across all levels of the organization. Adept at training, coaching, and equipping leaders to excel in fast-paced, service-driven environments.
Overview
20
20
years of professional experience
Work History
Operations Leadership Trainer
Sunbelt Rentals, Inc.
Charlotte, NC
09.2023 - Current
- Delivers operational training, education and development programs to front-line managers across the organization.
- Conducts regular training needs analysis in order to determine the most relevant and cost-effective training solutions for acquisitions, Greenfields, and legacy front-line managers to improve knowledge, skills, and store performance.
- Works with the Training and Development team, District Managers/Regional Managers, and Business Development Managers to identify training needs and establish a plan of action for unique scenarios based on established, structured operational training standards.
- Contributes to the design, development and production of training materials, documents, and programs to ensure consistency and quality to meet the specific needs of the different footprints of the organization.
- Delivers innovative training programs focused on performance management, audit standards, succession planning, and the Sunbelt Promise (customer experience).
- Defines strategies and programs focused on accelerating leadership and Profit Center performance through operations, logistics, capacity, and sales management.
- Provides coaching and development to Profit Center Leaders responsible for effective implementation of all new and existing training needs.
- Assists with induction and training for acquisitions/Greenfields; works with Regional Manager/District Managers to ensure quality standards are met; also follows up with post-acquisition to identify any immediate development needs for the Profit Center that are communicated back to the Training and Development team.
- Supports Regional/District Manager and Business Development Manager with acquisitions during transitional phases.
- Partners with other members of the training delivery team and Profit Center leaders and staff (acquisitions) through their introduction training to ensure maximum benefit to the employee and compliance with audit standards and company policy procedures.
- Works closely with Regional Managers/District Managers to ensure thorough implementation, development, and evaluation of leaders of Profit Centers.
- Manages and maintains training information in system for training reporting and allows for follow up.
- Actively participates in two-way communication, sharing, and exchanging relevant and timely information with Leaders of Profit Center, Support Office Team, District Managers, and Regional Managers.
Operations Manager
Sunbelt Rentals, Inc. - Scaffold Division
Charlotte, NC
03.2021 - 09.2023
- Work with Profit Center Manager to develop and maintain rental operation standards
- Ensure the Profit Center follows company policies and procedures
- Maintain a consistent message to be delivered by all customer service team member
- Train and develop rental operations staff
- Quality equipment improvement and reduction of driver time loading
- Quality control of fleet and management of cost associated with rental
- Coach employees to work together
- Motivate through constant evaluation and review
- Maximize operational efficiencies
- Manage human resource administration (payroll/scheduling/paperwork etc.)
- Manage yard employees and activity on yard
- Perform daily and weekly truck audits
- Communicate inventory levels to management
- Develop customer trust and understanding of billing procedures
Administrative Support
Sunbelt Rentals, Inc. - Scaffold Division
Charlotte, NC
04.2013 - 03.2021
- Perform weekly payroll for all branch employees
- Process all field labor invoicing
- Maintain all field labor job files to ensure policies are followed
- Input daily labor hours into job tracker system
- Complete all IAA documents and lien releases for required contracts
- Maintain Excel spreadsheet of all open and closed labor jobs
- Complete audits of outgoing and incoming inventory
- Assist management with various daily and monthly reporting
- Issue and receive purchase orders
- Maintain all branch personnel files
- Liaison between sales reps and customers
- Work closely with Sunbelt's Contract Team on customer contracts
Office Manager
Safway Services, Inc.
Charlotte, NC
09.2005 - 10.2011
- Processed all billing and ensured all monthly goals were met
- Processed OCIP & CCIP reporting for appropriate projects
- Collected on outstanding accounts, following procedures when customers did not pay (i.e. outside collection agency and liens)
- Organized and coded accounts payables for corporate office
- Managed billing clerk
- Assisted operations manager with shipments and returns
- Performed weekly payroll utilizing ADP payroll software
- Issued Purchase Orders, matched with invoices and cost money spent to accounts
- Maintained all personnel files, ensuring all policies and laws were being met and enforced.
- Audited employee and job files
Education
Business Administration
York Technical College
Rock Hill, SCHigh School Diploma - undefined
Rock Hill High School
Rock Hill, SC05.1995
Skills
- Office Management
- Team building & Supervision
- Staff Development & Training
- Policies & Procedures Manuals Bookkeeping & Payroll
- Report & Document Preparation
- Spreadsheet & Database Creation
- Accounts Payable/ Receivable
- Bookkeeping & Payroll
- Records Management
- Meeting & Event Planning
- Inventory Management
Timeline
Operations Leadership Trainer
Sunbelt Rentals, Inc.
09.2023 - Current
Operations Manager
Sunbelt Rentals, Inc. - Scaffold Division
03.2021 - 09.2023
Administrative Support
Sunbelt Rentals, Inc. - Scaffold Division
04.2013 - 03.2021
Office Manager
Safway Services, Inc.
09.2005 - 10.2011
High School Diploma - undefined
Rock Hill High School
Business Administration
York Technical College