Tara Torres
Redondo Beach,CA
Summary
Dedicated, passionate, professional offering experience in consultative sales, team direction, and client experience for quality organizations delivering impactful results. Skilled at: building high performance sales teams, developed strategic initiatives, and securing contracts with industry leaders. Proficient at: expanding territories, capturing market share, and driving revenue. Excel at: time management, organization, prioritization, and cross-functional communication. A leader consistently rewarded with expanded levels of responsibility due to a track record of performance and results.
Overview
17
17
years of professional experience
Work History
Account Manager
Blackhawk Industrial
Tustin, CA
01.2024
- Leveraged existing industry relationships to drive new sales growth
- Nurtured existing accounts to increase stagnant sales in the territory
- Performed ongoing market research to stay informed about industry trends, competitor activities, and client needs
- Actively sought out new business opportunities through networking, cold calling, and participation in industry events
- Identified and qualified potential clients
- Established and nurtured relationships with clients, ensuring consistent satisfaction and loyalty through regular communication and personalized support
- Managed and grew existing accounts by identifying additional needs and opportunities for upselling and cross-selling products and services
- Utilized CRM tools for pipeline management and activity tracking
- Worked closely with internal teams to ensure seamless delivery of services and resolution of client issues
- Represented the company at industry trade shows, conferences, and other events to promote products and services, generate leads, and build brand awareness
- Collected and analyzed client feedback to identify areas for product and service improvements.
Program Manager
United Performance Metals
La Mirada, CA
01.2023 - 01.2024
- Successfully led and managed complex projects and programs, ensuring alignment with strategic objectives and organizational goals
- Developed and implemented comprehensive program plans, aligning with business goals and objectives
- Established account reporting metrics, customer presentations and uniform processes in alignment with company and customer needs
- Worked to build, train and advise a program management team to assist and fulfill customer needs
- Ensured timely delivery of milestones and final deliverables
- Managed and optimized resources across multiple projects, balancing workload and capacity to maximize efficiency and productivity
- Directed and motivated cross-functional teams, fostering a collaborative and high-performing work environment
- Continuously analyzed program processes and methodologies, implementing improvements to enhance efficiency and effectiveness
- Leveraged best practices and industry standards
- Ensured all deliverables met or exceeded quality standards and client expectations
- Regarded as an instrumental contributor to fulfilling customer expectations
- Increased program sales by 20%.
Sales Director
Space-Lok, Inc.
Gardena, CA
01.2021 - 01.2022
- Offered exceptional leadership overseeing accounts on behalf of this highly regarded organization in the aerospace sector
- Engaged with clients, determined needs, and generated detailed quotes for products
- Trained and advised customer service teams how to deliver exceptional experiences with each client interaction
- Established uniform processes throughout CRM functions, quotation processes, and client service
- Defined customer metrics, collaborated with staff, and ensured achievement of predetermined goals
- Regarded as an instrumental contributor to fulfilling customer expectations
- Introduced strategic initiatives that resulted in expansive growth in the market
- Recognized as a key project team members for the implementation of the new ERP system and sales processes
- Contributed to cross-functional meetings and participated in Gemba walks to identify wasteful processes
- Dramatically increased sales by 30% in one year
- Additionally, elevated sales metrics by 75%
- Augmented government sales and relationships by 10%.
Sales Director N. America & Pacific Rim
LISI Aerospace
Torrance, CA
01.2018 - 01.2021
- Engaged with clients throughout North America and the Pacific Rim, generated detailed quotes, and offered exceptional customer service with every interaction
- Trained, mentored, and coached customer service team members in best practices
- Managed workflow and introduced efforts to improve relations for teams throughout the US and Canada
- Standardized processes through teams pertaining to CRM functions and quotation processes
- Monitored customer service metrics and motivated team members to surpass goals
- Fulfilled customer expectations and augmented growth throughout the customer base
- Increased sales by 21% over budget
- Collaborated with European partners to streamline various processes
- Commended for propelling the North American sales team to achieve $255M in sales
- Demonstrated the ability to lead teams throughout the US as well as Canada.
Customer Experience Manager
Stellar Industrial Supply
Upland, CA
01.2015 - 01.2018
- Served as the SW Regional Customer Experience Manager overseeing operations for 4 different branches
- Developed branch budgets, assessed inventory, and maintained accountability for quality metrics at each location
- Directed 15 onsite and remote employees, assigned tasks, and ensured timely completion of all responsibilities
- Introduced the improved CRM platform Salesforce and trained team members accordingly
- Oversaw all SW customer experience projects
- Traveled to branches and offered assistance on how to streamline and elevate operations
- Attended branch meetings, facilitated conversations, and developed action plans
- Implemented 5 new vending solutions that garnered a 10% increase across new and existing customers
- Held accountable for branch budgets as well as P&L responsibility.
Logistics Manager, Quality Control, & ISO Representative
Wetmore Tool & Engineering
Chino, CA
01.2007 - 01.2015
- Delivered multifaceted support on behalf of this highly regarded organization
- Directed sales staff, defined targets, and motivated employees to surpass goals
- Engaged with customers, facilitated orders, and ensured an exceptional experience with each transaction
- Commended for driving organic sales growth internally
- Quoted service pricing, negotiated terms, and executed agreements
- Maintained and refined the ISO 9001 quality system
- Facilitated cross-functional communication among departments to propel organizational initiatives
- Contributed to marketing and advertising efforts
- Guided procurement and vendor negotiations
- Assessed inventory and ensured adequate stocking levels for outstanding projects
- Managed hazardous waste programs and associated reporting
- Led safety committee programs and training
- Established new customer accounts and vetted presented information
- Secured two major aerospace contracts valued at $34M
- Regarded as a core member of the new ERP implementation
- Leveraged skills in contract negotiations to significantly reduce spend on raw materials and supplies.
Education
Business Management -
University of Wisconsin - Parkside
Administrative & Information Systems -
Norco College
Associate of Science in Logistics Management -
Norco College
Skills
- Sales & Growth Strategies
- Account Management
- Teamwork and Collaboration
- Client Relations
- Procurement & Purchasing
- Planning & Logistics
- Safety & Quality Assurance
- Vendor Relations
- Contact Negotiations
- Staff Training & Mentorship
- Managerial & Executive Duties
- Presentation & Proposals
Timeline
Account Manager
Blackhawk Industrial
01.2024
Program Manager
United Performance Metals
01.2023 - 01.2024
Sales Director
Space-Lok, Inc.
01.2021 - 01.2022
Sales Director N. America & Pacific Rim
LISI Aerospace
01.2018 - 01.2021
Customer Experience Manager
Stellar Industrial Supply
01.2015 - 01.2018
Logistics Manager, Quality Control, & ISO Representative
Wetmore Tool & Engineering
01.2007 - 01.2015
Business Management -
University of Wisconsin - Parkside
Administrative & Information Systems -
Norco College
Associate of Science in Logistics Management -
Norco College