Tara Wells
West Des Moines,Iowa
Summary
Highly motivated and reliable worker with excellent communication, time management, and leadership skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Adept in employee relations, inventory organization, and visual merchandising.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/ Dispatcher
MTM Transportation
St Louis, Missouri
11.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions effectively
Store Manager
Ragstock
Ames, IA
01.2021 - 07.2023
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Solved problems and resolved conflicts for team members and customers.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Managed store closing and opening procedures to ensure safety and security.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Addressed customer complaints promptly with professionalism and courtesy.
Shift Lead
Hibbett Sports
Newton, IA
05.2019 - 10.2020
Dietary Aide/Hostess
Park Centre
Newton, IA
07.2014 - 03.2019
- Prepared meals for patients according to dietary needs and manager guidelines.
- Demonstrated effective communication skills when interacting with residents, families, and staff.
- Checked temperatures of hot and cold foods to guarantee quality standards were met.
Education
High School Diploma -
Newton High School
Newton, IASkills
- Customer Service
- Adaptability
- Time Management
- Teamwork and Collaboration
- Problem Solving
- Leadership
- Merchandising
- Record Keeping and Documentation
Timeline
Customer Service Representative/ Dispatcher
MTM Transportation
11.2023 - Current
Store Manager
Ragstock
01.2021 - 07.2023
Shift Lead
Hibbett Sports
05.2019 - 10.2020
Dietary Aide/Hostess
Park Centre
07.2014 - 03.2019
High School Diploma -
Newton High School