Tara White
Herndon,VA
Summary
Results-oriented and customer-centric Client Success Manager with a proven track record of driving client satisfaction and retention. Adept at developing and nurturing long-lasting relationships, I excel in understanding client needs and implementing strategies to exceed expectations.
Overview
12
12
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
ADVANTAGES Digital Learning Solutions
12.2022 - Current
- Increasing revenues, implementing plans for business expansion, increasing profitability by building strategic partnerships, attracting new clients, and researching market opportunities.
CLIENT SUCCESS MANAGER
ADVANTAGES Digital Learning Solutions
12.2021 - Current
- Onboarding new partners and new students, serving as a student/parent liaison and point-of-contact for all customer service inquiries, managing the tutoring department, and account management for current clients.
ACADEMIC TEACHER & TUTOR
NEWPORT HEALTHCARE
04.2019 - Current
- Tailoring courses for individuals aged 12-24 with behavioral disorders and developmental issues, collaborating with the clinical team to ensure proper curriculum, and serving as software admin for online curriculum.
MARKETING & BUSINESS DEVELOPMENT COORDINATOR
ABBEY DESIGN CENTER
10.2014 - 06.2015
- Driving traffic and leads through various marketing channels, coordinating business travel and communication, and managing inventory/supply.
ONLINE MARKETING MANAGER/ACCOUNT MANAGER
COMMUNITYFORCE
03.2013 - 08.2014
- Interacting with clients, providing support and training, driving awareness through social media advertising, print ads, and email blasts.
CLIENT SERVICE ASSOCIATE
MORGAN STANLEY WEALTH MANAGEMENT
06.2012 - 03.2013
- Serving as a liaison between clients and brokers, managing administrative and financial duties, and overseeing accounts.
Education
B.A. IN ENGLISH, LINGUISTICS, AND COMMUNICATION -
UNIVERSITY OF MARY WASHINGTON
Skills
- Bilingual – fluent in Spanish to include reading, writing and speaking
- Strong ability to effectively communicate; written, verbal and presentation
- Ability to learn new information quickly and understand complex concepts and relationships
- Skilled in analyzing problems from different points of view
- Proficient in translating business strategies into clear objectives and tactics
- Accomplished in positively influencing others
- Possess excellent analytical and critical thinking abilities
- Salesforce
- Hootsuite
- Adobe InDesign
- Adobe Illustrator
- Company Branding
- Training Oversight
- Client Engagement
- Client Liaison and Advocacy
- Business Operations Knowledge
- Client Education
- Project Management
- Customer Retention
Hobbies and Interests
- Writing
- Running
- Cooking
- Poetry
Languages
Spanish
Professional
Timeline
BUSINESS DEVELOPMENT MANAGER
ADVANTAGES Digital Learning Solutions
12.2022 - Current
CLIENT SUCCESS MANAGER
ADVANTAGES Digital Learning Solutions
12.2021 - Current
ACADEMIC TEACHER & TUTOR
NEWPORT HEALTHCARE
04.2019 - Current
MARKETING & BUSINESS DEVELOPMENT COORDINATOR
ABBEY DESIGN CENTER
10.2014 - 06.2015
ONLINE MARKETING MANAGER/ACCOUNT MANAGER
COMMUNITYFORCE
03.2013 - 08.2014
CLIENT SERVICE ASSOCIATE
MORGAN STANLEY WEALTH MANAGEMENT
06.2012 - 03.2013
B.A. IN ENGLISH, LINGUISTICS, AND COMMUNICATION -
UNIVERSITY OF MARY WASHINGTON
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