Tara Goode
Cleveland,TN
Summary
Dynamic professional with a proven track record at CVS Healthcare, excelling in member support and HIPAA compliance. Recognized for effective issue management and empathetic communication, consistently achieving performance goals. Skilled in insurance verification and prescription benefits adept at fostering strong client relationships, contributing to enhanced care outcomes and overall satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Prescription Benefits Care Rep
CVS Healthcare
Knoxville
11.2020 - Current
- Facilitated patient inquiries, providing accurate information on medication and health services.
- Managed prescription processing, ensuring compliance with company policies and regulations.
- Collaborated with healthcare providers to resolve issues related to patient care and prescription fulfillment.
- Trained new team members on operational procedures and customer service protocols.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Developed strong rapport with patients and their families, fostering a trusting relationship that led to better care outcomes.
- Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
- Efficiently managed time-sensitive tasks such as medication refills or filling out necessary forms for completion.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved customer complaints using established follow-up procedures.
Substitute Teacher, K-5
Cleveland City Schools
Cleveland
08.2018 - 11.2020
- Delivered engaging lesson plans tailored to diverse learning styles and classroom environments.
- Managed classroom behavior effectively, fostering a positive learning atmosphere for students.
- Collaborated with teachers to support curriculum implementation and student development initiatives.
- Adapted instructional methods to meet individual needs and enhance student comprehension.
- Implemented emergency procedures and ensured safety protocols during school activities and transitions.
- Provided constructive feedback to students, encouraging academic growth and self-confidence.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
- Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
- Implemented differentiated instruction strategies to accommodate the various learning styles of students within the classroom setting.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
Logistics Recruiter
US Express Carriers
Chattanooga, TN
03.2017 - 09.2017
- Developed and implemented targeted recruitment strategies to attract top talent across diverse industries.
- Streamlined candidate screening processes using advanced applicant tracking systems, enhancing efficiency and accuracy.
- Collaborated with hiring managers to define job requirements and create compelling job descriptions that align with organizational goals.
- Conducted thorough interviews and assessments to evaluate candidate qualifications, cultural fit, and potential for success.
Business Administration Recruiter
Randstad
Chattanooga, TN
02.2015 - 11.2016
- Developed and implemented effective sourcing strategies for diverse talent pools.
- Collaborated with hiring managers to refine job descriptions and candidate profiles.
- Conducted in-depth interviews to assess candidate qualifications and cultural fit.
- Streamlined recruitment processes, reducing time-to-fill positions significantly.
- Leveraged applicant tracking systems to manage candidate pipelines efficiently.
- Analyzed recruitment metrics to identify areas for process improvement and optimization.
- Fostered relationships with external partners to enhance employer branding initiatives.
- Studied job descriptions and qualifications to determine applicant requirements.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
Consumer Relations Representative
Whirlpool Corporation
Cleveland, TN
11.2011 - 02.2014
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Facilitated communication between departments to ensure accurate information delivery.
- Developed training materials for new representatives, improving onboarding processes.
- Monitored service metrics, identifying trends to drive process improvements.
- Scheduled service appointments for existing consumers and sold appliance warranties
- Participated in regular team meetings to discuss performance metrics, share best practices, and strategize ways to improve productivity levels within the department.
- Provided exceptional service by actively listening to customer concerns, empathizing with their situation, and offering appropriate solutions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Mentored and Trained reps within customer service department
Education
No Degree - Communications
Middle Tennessee University
Murfreesboro, TN12-2027
Skills
- Effective email communication
- Skilled in Microsoft Office tools
- Client support experience
- Effective issue management
- HIPAA compliance
- Insurance verification
- Medical terminology
- Problem-solving abilities
- Caring and empathetic
- Documenting and recording information
- Call center experience
- Trainer and Mentor experience
- Prior Authorization
Timeline
Prescription Benefits Care Rep
CVS Healthcare
11.2020 - Current
Substitute Teacher, K-5
Cleveland City Schools
08.2018 - 11.2020
Logistics Recruiter
US Express Carriers
03.2017 - 09.2017
Business Administration Recruiter
Randstad
02.2015 - 11.2016
Consumer Relations Representative
Whirlpool Corporation
11.2011 - 02.2014
No Degree - Communications
Middle Tennessee University
Customer Service Advocate Award
Stellar customer service professional