Taranicka Nelson
Minneapolis,MN
Summary
Highly detail-oriented and customer-focused professional with over 10 years of experience in customer service, order management, and issue resolution within high-volume retail environments. Proven ability to manage complex orders end-to-end, coordinate with vendors and installers, and resolve escalations while maintaining exceptional customer satisfaction. Adept at multitasking, policy compliance, and professional communication. Seeking a full-time role with opportunities for growth and advancement.
Overview
19
19
years of professional experience
Work History
Customer Order Specialist
The Home Depot
Minneapolis, USA
09.2022 - Current
- Manage end-to-end customer orders from placement through fulfillment and post-sale resolution
- Coordinate with installers, vendors, and internal departments to schedule services and ensure timelines are met
- Serve as the primary point of contact for customers, providing timely updates and professional communication
- Review contracts, invoices, and order documentation for accuracy and policy compliance
- Maintain precise order records across multiple internal systems
- Resolve escalations, returns, refunds, and order corrections while preserving customer satisfaction
- Prioritize multiple active orders and deadlines in a fast-paced environment
- Handle sensitive customer and financial information with discretion and confidentiality
Service Desk Lead Associate
The Home Depot
Minneapolis, USA
02.2016 - 09.2022
- Trained and supported new associates on customer service standards, systems, and company policies
- Managed complex customer service issues including returns, credits, special orders, and escalations
- Served as a liaison between customers, store leadership, and internal departments to resolve concerns
- Exercised sound judgment when approving credits and policy exceptions
- Promoted store programs, subscriptions, and services to increase customer retention
- Ensured accurate transaction processing and efficient merchandise exchanges
Customer Service Representative
Contour Adjustable Bed Co.
St. Paul, USA
11.2010 - 05.2017
- Resolved customer service and billing issues through refunds, exchanges, and account adjustments
- Maintained detailed and accurate records of customer interactions and resolutions
- Completed contracts, service changes, and account updates using internal systems
- Addressed customer concerns promptly, professionally, and accurately
Sales Associate / Food Service
Macy’s
Edina, USA
10.2010 - 02.2013
- Assisted customers with merchandise selection and purchasing decisions
- Processed cash and credit transactions accurately and efficiently
- Prepared and served food items in compliance with sanitation and safety standards
- Balanced cash registers, maintained inventory levels, and stocked merchandise
- Ensured cleanliness and organization of sales floor and service areas
Customer Service Representative
Verizon Wireless
St. Louis Park, USA
07.2007 - 09.2010
- Assisted customers in person and by phone with products, services, and account changes
- Resolved billing inquiries, service complaints, and account adjustments
- Processed orders, payments, and service cancellations accurately
- Escalated unresolved issues to appropriate departments for follow-up
- Promoted additional products and services based on customer needs
Education
Business Coursework -
Minneapolis Community & Technical College
High School Diploma -
Patrick Henry High School
MinneapolisSkills
- Customer-focused and detail-oriented professional with over 10 years of experience in customer service, order coordination, and issue resolution within high-volume retail environments Demonstrated expertise in managing complex orders, coordinating with vendors and installers, and resolving escalations while maintaining compliance and customer satisfaction Known for strong communication, organization, and the ability to manage multiple priorities efficiently
Timeline
Customer Order Specialist
The Home Depot
09.2022 - Current
Service Desk Lead Associate
The Home Depot
02.2016 - 09.2022
Customer Service Representative
Contour Adjustable Bed Co.
11.2010 - 05.2017
Sales Associate / Food Service
Macy’s
10.2010 - 02.2013
Customer Service Representative
Verizon Wireless
07.2007 - 09.2010
Business Coursework -
Minneapolis Community & Technical College
High School Diploma -
Patrick Henry High School