TAREE SHIRD
Greenville,SC
Summary
Experienced customer service professional with 10+ years in telephone customer service, sales, customer care, tech support, chat, and coding. Skilled in problem-solving and resolving issues with tact. Recognized team player, flexible, and adept leader.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sutherland Global
Greenville, SC
07.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Advocate
Centene Corporation
11.2022 - Current
- Making Outbound calls to Members to update their health plans
- Process claims that come from the provider
- Handle inquiries relating to plan changes
Customer Service Representative
Continuum
03.2020 - 04.2022
- Answered 100+ inbound calls per day, exceeding call target volume by 30%
- Responded to customers' inquiries relating to their accounts and prescription refills
- Maintained knowledge of the company’s policy and procedures
- Maintained open line of communication with the CVS Pharmacist
Technical Support Agent
Teleperformance
08.2019 - 03.2022
- Provided front-line technical assistance to the customer by troubleshooting devices
- Maintained strong knowledge of the company's products, plans, and promotions
- Facilitated new phone line connections for new and current customers
- Utilized phone systems and network tools to remotely fix customers issues
Dynamic Section Controller
BMW Manufacturing/ MUA
02.2014 - 06.2019
- Preformed inspection to check the quality of products on the assembly line
- Trained new hires on the companies policy and procedure
- Exceeded goals for moving defects in the department
- Maintained a clean and safe work environment
- Followed MAU safety evaluations appointed my leadership
- Developed and implemented effective internal control systems to ensure compliance with GAAP, company policies and procedures.
Education
Associate of Arts - Medical Insurance Coding
Trident Technical College
Charleston, SC01-2025
High School Diploma -
Lake City High School
Lake CitySkills
- Detail oriented
- Customer service
- Remote troubleshooting
- Microsoft office
- Conflict Resolution
- Technical support
- Time management
- Customer relations specialist
- ICD-10-CM Coding
- Scheduling
- Data Entry
Timeline
Customer Service Representative
Sutherland Global
07.2024 - Current
Customer Service Advocate
Centene Corporation
11.2022 - Current
Customer Service Representative
Continuum
03.2020 - 04.2022
Technical Support Agent
Teleperformance
08.2019 - 03.2022
Dynamic Section Controller
BMW Manufacturing/ MUA
02.2014 - 06.2019
Associate of Arts - Medical Insurance Coding
Trident Technical College
High School Diploma -
Lake City High School
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