Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Health plan services
Tampa
04.2023 - 04.2024
Assisted customers with inquiries regarding health plan options and benefits.
Processed enrollment applications and verified eligibility for health services.
Provided accurate information about claims and billing procedures to clients.
Resolved customer complaints by identifying issues and offering solutions promptly.
Maintained up-to-date knowledge of insurance policies and industry regulations.
Receptionist
Hudson Manner
Tampa
01.2020 - 04.2022
Managed front desk operations and greeted visitors warmly.
Answered phone calls and directed inquiries to appropriate staff.
Scheduled appointments and maintained the calendar for office events.
Processed incoming mail and distributed it to relevant departments.
Maintained office supplies inventory and ordered replacements as needed.
Assisted with visitor check-in procedures and ensured security protocols were followed.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Pediatric Gastroenterology
Tampa
03.2017 - 04.2019
Managed front desk operations and greeted visitors warmly.
Answered phone calls and directed inquiries to appropriate staff.
Scheduled appointments and maintained the calendar for office events.
Assisted with visitor check-in procedures and ensured security protocols were followed.
Prepared meeting rooms for conferences and other organizational gatherings.
Coordinated travel arrangements for staff attending off-site meetings or events.
Scheduled and confirmed appointments.
Greeted visitors and provided them with assistance.