Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarekah Norris

Tampa

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Health plan services
Tampa
04.2023 - 04.2024
  • Assisted customers with inquiries regarding health plan options and benefits.
  • Processed enrollment applications and verified eligibility for health services.
  • Provided accurate information about claims and billing procedures to clients.
  • Resolved customer complaints by identifying issues and offering solutions promptly.
  • Maintained up-to-date knowledge of insurance policies and industry regulations.

Receptionist

Hudson Manner
Tampa
01.2020 - 04.2022
  • Managed front desk operations and greeted visitors warmly.
  • Answered phone calls and directed inquiries to appropriate staff.
  • Scheduled appointments and maintained the calendar for office events.
  • Processed incoming mail and distributed it to relevant departments.
  • Maintained office supplies inventory and ordered replacements as needed.
  • Assisted with visitor check-in procedures and ensured security protocols were followed.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Receptionist

Pediatric Gastroenterology
Tampa
03.2017 - 04.2019
  • Managed front desk operations and greeted visitors warmly.
  • Answered phone calls and directed inquiries to appropriate staff.
  • Scheduled appointments and maintained the calendar for office events.
  • Assisted with visitor check-in procedures and ensured security protocols were followed.
  • Prepared meeting rooms for conferences and other organizational gatherings.
  • Coordinated travel arrangements for staff attending off-site meetings or events.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.

Education

Jefferson High School
Tampa, FL

Skills

  • Customer service
  • Claims processing
  • Health plan knowledge
  • Enrollment verification
  • Billing procedures
  • Conflict resolution
  • Process improvement
  • Office administration
  • Appointment scheduling
  • Time management

Timeline

Customer Service Representative

Health plan services
04.2023 - 04.2024

Receptionist

Hudson Manner
01.2020 - 04.2022

Receptionist

Pediatric Gastroenterology
03.2017 - 04.2019

Jefferson High School
Tarekah Norris