Tarence Young
Peoria,US
Summary
Dedicated to learning, growing, and succeeding in the Medical Industry. Experienced with emergency call management and dispatching. Utilizes clear communication and quick decision-making to ensure public safety. Track record of strong crisis management and teamwork skills.
Overview
10
10
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
City of Peoria
12.2023 - Current
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Participated in quality assurance programs, identifying opportunities for improvement and implementing corrective actions when necessary.
Contact Center Agent
OSF Saint Francis Medical Center
11.2022 - 11.2023
- Assisted in training new hires by sharing best practices and offering guidance on company processes.
- Entered patient information into customized computer system Epic to document and organize client records.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Participated in ongoing training programs to stay current on patient relations, to serve with the greatest care and love.
Operations Supervisor
Talecris Plasma Resources
06.2019 - 11.2022
- I'm in charge of assisting with policy and procedure implementation
- Managed 20 employees by motivating, skills, and production
- Implemented operational strategies and effectively built customer and employee loyalty through customer engagement and consistency
- Promoted and encouraged ideas that were aligned with business needs and benefits
Medical Phlebotomist
Talecris Plasma Resources
06.2019 - 11.2022
- Determined donor eligibility by conducting screenings, interviewing potential donors, and obtaining medical histories
- Obtained blood samples by performing over 20 venipunctures and finger sticks per day
- Gathered tourniquets, needles, and blood collection devices to prepare work trays
- Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples
- Labeled vacutainer tubes correctly with the patient's name, date, and time of collection
Emergency Department Technician
Unity Point Health Methodist: Emergency Room
03.2015 - 05.2019
- Interacted effectively with patients, families, staff, and other hospital department staff to provide a high level of customer service and teamwork
- Recorded observations and baseline measurements in medical records
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
- Kept an eye on patients' comfort and safety to alert doctors to any abnormalities or changes in their response during examinations and tests
Education
Medical - Emergency Medical Technician Licensure -
Advanced Medical Transport
Peoria, IL01.2015
High School -
Richwoods High School
Peoria, IL01.2002
Skills
- Microsoft Office
- Relationship building
- Patient positioning understanding
- First Aid/CPR
- Phlebotomy
- EKG
- Data entry proficiency
- Teamwork orientation
Timeline
Certified 911 Public Safety Telecommunicator
City of Peoria
12.2023 - Current
Contact Center Agent
OSF Saint Francis Medical Center
11.2022 - 11.2023
Operations Supervisor
Talecris Plasma Resources
06.2019 - 11.2022
Medical Phlebotomist
Talecris Plasma Resources
06.2019 - 11.2022
Emergency Department Technician
Unity Point Health Methodist: Emergency Room
03.2015 - 05.2019
High School -
Richwoods High School
Medical - Emergency Medical Technician Licensure -
Advanced Medical Transport
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