Tarhea Towler
Ellwood City,PA
Summary
Dedicated customer service and aviation professional with experience in passenger service and ground operations. Skilled in check- in, boarding, ramp operations, and baggage handling, with a strong focus on safety and regulatory compliance. Proven ability to work in a fast -paced environment while maintaining efficiency, teamwork, and safe operations.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Worldwide Flight Services
Pittsburgh, Pennsylvania
07.2025 - Current
- Assisted customers with flight information and baggage inquiries, enhancing traveler satisfaction.
- Processed passenger check-ins using computerized systems efficiently.
- Provided information on airline policies and procedures to travelers.
- Delivered efficient service to passengers in a busy airport setting, contributing to a smoother travel experience.
- Followed airline safety procedures and ensured compliance with regulations, maintaining operational integrity.
Customer Service Agent
Trego Dugan
Pittsburgh, Pennsylvania
03.2024 - 05.2025
- Assisted customers with flight details and baggage issues to enhance travel experience.
- Coordinated with airline staff to facilitate prompt service and resolve customer concerns.
- Provided accurate product information to customers to support informed decision-making.
- Managed passengers check in, ticketing, and boarding
Supervisor
Huntleigh USA
Pittsburgh, Pennsylvania
10.2023 - 05.2024
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained team members on safety protocols and operational procedures.
- Coordinated scheduling and staffing to meet production demands.
Customer Service Agent
Southern Airways Express
Pittsburgh, Pennsylvania
07.2023 - 03.2024
- Assisted customers with flight information and baggage inquiries, enhancing their travel experience.
- Performed ramp duties including loading and unloading baggage safely
- Followed ramp safety procedures and used proper equipment handling techniques
- Processed passenger check-ins using computerized systems efficiently.
- Resolved customer complaints with empathy and effective communication, fostering customer loyalty.
Customer Service Representative
Seven Eleven
Pittsburgh, Pennsylvania
12.2021 - 06.2023
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Provided accurate product information and support to address customer inquiries effectively.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to streamline their experience.
Customer Service Agent
Trego Dugan
Pittsburgh, Pennsylvania
02.2019 - 11.2021
- Resolved customer complaints with empathy and effective communication.
- Coordinated with airline staff to ensure timely service delivery and minimize passenger wait times.
- Assisted customers with flight information and baggage inquiries to enhance travel experience.
- Provided information on airline policies and procedures to travelers.
- Maintained accurate records of customer interactions and transactions to support service quality and compliance.
Education
High School Diploma -
Oliver high school
Pittsburgh, PA06-2002
Skills
- Customer service
- Baggage handling
- Computerized check-in
- Flight information
- Safety compliance
- Customer relationship management
- Problem solving
- Time management
- Effective communication
Timeline
Customer Service Agent
Worldwide Flight Services
07.2025 - Current
Customer Service Agent
Trego Dugan
03.2024 - 05.2025
Supervisor
Huntleigh USA
10.2023 - 05.2024
Customer Service Agent
Southern Airways Express
07.2023 - 03.2024
Customer Service Representative
Seven Eleven
12.2021 - 06.2023
Customer Service Agent
Trego Dugan
02.2019 - 11.2021
High School Diploma -
Oliver high school