Summary
Overview
Work History
Education
Skills
Timeline
Generic

TaRhonda Rowand

Memphis,TN

Summary

To obtain a position that would positively impact the operations healthcare facility by applying demonstrated strengths from a medical background education and customer service experience.

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work History

Front Desk Receptionist Intern

First Choice Community Service
Memphis, TN
06.2024 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • 300 Hours Of Intern
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service

Walmart
Memphis, TN
01.2019 - 04.2024
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.

Front Desk Agent

Canopy Hotel
Memphis, TN
06.2008 - 09.2013
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.

Education

Bachelor of Healthcare Administration -

Concorde Career College
09.2025 - 08.2025

Associate of Applied Science - Medical Office

Concorde Career College
Memphis, TN
09.2024 - 06.2025

Skills

CPT Coding

Insurance Knowledge

Patient Relations Skills/Ethics

Maintaining patient records both paper and electronic

Medical front office procedures

CPR Certified

Positive communication skills

Computer Knowledge

ICD-9-CM Coding

Universal Claim Forms

Visual screenings

10 Key / Typing

Management Reports

Timeline

Bachelor of Healthcare Administration -

Concorde Career College
09.2025 - 08.2025

Associate of Applied Science - Medical Office

Concorde Career College
09.2024 - 06.2025

Front Desk Receptionist Intern

First Choice Community Service
06.2024 - 08.2024

Customer Service

Walmart
01.2019 - 04.2024

Front Desk Agent

Canopy Hotel
06.2008 - 09.2013
TaRhonda Rowand