Taria Parker
Selma,AL
Summary
Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
9
9
years of professional experience
Work History
Cashier/Customer Service Representative
WL Petrey Wholesale
Selma, AL
08.2014 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered inbound calls from customers/clients, addressing an average of 40 to 50 inquiries daily, ensuring prompt and effective resolution.
- Utilized comprehensive training and available resources to respond to customer inquiries via telephone, email, and website, demonstrating expertise in company products and policies.
- Identified customer needs, ensuring accurate and complete information to enhance customer satisfaction and loyalty.
- Acknowledged and resolved customer complaints and difficult situations, exhibiting empathy and problem-solving skills.
- Acknowledged and resolved customer complaints and difficult situations, exhibiting empathy and problem-solving skills.
- Processed transactions efficiently using web-based applications, ensuring accuracy and compliance with company standards.
- Submitted concise and accurate research requests, demonstrating attention to detail and a commitment to delivering high-quality service.
- Maintained up-to-date knowledge of company and client programs, policies, and technology, ensuring accurate and informed customer interactions.
- Provided support to other positions/operations during heavy workloads or absences, contributing to a collaborative and efficient work environment.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
- Led on- and off-site customer support teams across multiple time zones.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
Dallas County High School
Plantersville, AL05-2016
Skills
- Customer Service
- Customer Assistance
- Product Recommendations
- Payment Processing
- Customer service excellence
- Time management skills
- Written and verbal communication
- Patience
- Empathy
- Emotional intelligence
- Tenacity
- Active listening
- Adaptability
Timeline
Cashier/Customer Service Representative
WL Petrey Wholesale
08.2014 - 01.2024
High School Diploma -
Dallas County High School