Tarik Abay
Chelmsford,MA
Summary
Dynamic Banquet Server recognized for strong customer service and attention to detail. Focused on anticipating guest needs and enhancing overall event experiences through efficient service and effective collaboration.
Overview
10
10
years of professional experience
Work History
Banquet Server
The Royal Sonesta Boston
Cambridge, Massachusetts
05.2021 - Current
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Monitored guest satisfaction throughout events, ensuring needs were met swiftly and attentively.
- Assisted guests by addressing inquiries and resolving complaints with prompt and courteous service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted guests and escorted to tables, took drink orders, and provided information about events.
- Answered questions regarding menu items and assisted guests in making selections.
- Restocked buffet lines with fresh food items to ensure availability for guests.
- Prepared serving stations for meals by arranging items according to established guidelines.
Banquet Server
Hilton Boston - Woburn
Woburn, Massachusetts
06.2016 - Current
- - Delivered food and beverages to guests at events, ensuring timely and attentive service.
- - Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Offered exceptional service to a high volume of customers, enhancing overall guest experience.
- Set up stations for serving meals according to established guidelines.
- Answered questions regarding menu items and assisted guests in making selections.
- Ensured that all dishes were served at the correct temperature.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Addressed guest inquiries and complaints promptly and courteously, fostering satisfaction and loyalty.
Banquet Server
Marriot Hotel
Burlington, Massachusetts
03.2017 - 05.2019
- Served food and beverages to guests during events and functions.
- Assisted in maintaining cleanliness of dining areas throughout events.
- Responded to guest inquiries and requests promptly and courteously.
- Followed safety and sanitation guidelines during food service operations.
- Supported team members in event preparation and breakdown tasks.
- Managed inventory of serving supplies before and after events.
Education
Bachelor of Arts - Hospitality Administration And Management
ASA College
Brooklyn, NY07-2015
Skills
- Food service
- Event setup
- Sanitation compliance
- Sanitation compliance
- Inventory management
- Customer satisfaction
- Inventory management
Timeline
Banquet Server
The Royal Sonesta Boston
05.2021 - Current
Banquet Server
Marriot Hotel
03.2017 - 05.2019
Banquet Server
Hilton Boston - Woburn
06.2016 - Current
Bachelor of Arts - Hospitality Administration And Management
ASA College