Tarikea Humphrey
Huntsville,AL
Summary
Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
DIRECTV
Huntsville, AL
01.2013 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Collaborated with management teams to develop innovative marketing strategies.
- Developed trusting relationships with customers by making personal connections.
Restaurant Manager
Hardee's
Huntsville, AL
06.2008 - 01.2011
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Some College (No Degree) -
Strayer University
Huntsville, ALSkills
- Account updating
- Complaint resolution
- Scheduling
- Punctuality and reliability
- Customer education
- Proofreading
- Fraud detection
- Multi-tasking strength
- Persuasion techniques
- Verbal and written communication
- Excellent people skills
- Price quote preparation
- Goal oriented
- Contact follow-up
Timeline
Customer Service Representative
DIRECTV
01.2013 - Current
Restaurant Manager
Hardee's
06.2008 - 01.2011
Some College (No Degree) -
Strayer University
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