Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
DIRECTV
Huntsville, AL
01.2013 - Current
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong customer relationships to encourage repeat business.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Provided accurate information about products, prices and services.
Attended weekly team meetings to review performance goals and objectives.
Collaborated with management teams to develop innovative marketing strategies.
Developed trusting relationships with customers by making personal connections.
Restaurant Manager
Hardee's
Huntsville, AL
06.2008 - 01.2011
Supervised and trained staff in customer service, food handling, and safety protocols.
Ensured compliance with all food safety regulations and sanitation standards.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Conducted weekly team meetings to discuss performance issues and provide feedback.
Maintained detailed records of sales transactions and daily shift reports.