TARIKKA MCLEROY
Dallas,TX
Summary
Dynamic, detail-oriented, and performance-focused Insurance Claims Adjuster, with broad-based experience in property claims both commercial and residential for wind, hail, fire, water damage, and vandalism perils. A hands-on leader with well-defined communication, analytical, multitasking, and documentation abilities; Solid technical aptitude, effective in educating, instructing, and training both staff and customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
TranzAct
08.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets regarding Medicare advantage and Life Insurance coverage.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Claims Specialist
State Farm
06.2023 - 06.2024
- Handle property claims through the claims lifecycle
- Create and provide necessary claim documentation
- Note and follow up on discrepancies in files
- Exercise objective judgment and critical decision making to resolve issues
- Determine coverage based on policy and carrier guidelines
- Coordinate loss investigations on all assigned claims
- Always follow contact, property, and insurance laws
Loss Mitigation Representative
Cars & Credit Master
10.2022 - 06.2023
- Respond to routine inquiries from clients, attorneys, vendors, and internal departments regarding files assigned
- Receives and responds to inbound and outbound calls regarding accounts in the repossession process
- Maintain strict confidentiality when working with customer's accounts
- Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations
Rural Carrier Associate
United States Postal Service
11.2016 - 10.2022
- Ensure the safe and efficient delivery of mail to customers in your assigned area, including residential and commercial routes
- Deliver mail to customers using a variety of methods (e.g., hand, bicycle, motorcycle) as required by customer needs
- Assist with the processing of incoming mail for delivery to customers
- Make deliveries to customers on time
- Process outgoing mail at the post office or other designated location
- Scan and process mail items using an electronic device such as a scanner, computer, or tablet
- Sort mail into appropriate bins based on type and destination
- Receive and distribute mail from carriers and other postal employees
Senior Clerical Specialist
Florida Department of Health Bureau of Human Resources
11.2013 - 11.2016
- Oversee, with relative independence, a significant share of clerical procedures and office activities, requiring some decisionmaking in accordance with departmental policies and regulations
- Provide assistance, information, and direction to visitors, including taxpayers, public officials, and visiting dignitaries from other communities
- Explain departmental policies, procedures, and regulations to other employees and the general public
Education
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Tallahassee Community College
Tallahassee, FLundefined
East Gadsden High School
Skills
- Proficient in Xactimate & MS Office Applications
- Knowledge of various types of property claims
- Ability to evaluate property losses and business interruption losses
- Outstanding ability to prepare damage estimates
- Capable of making complex judgments
- Excellent decision-making and negotiation skills
- Project Management & Customer Service skills
Certification
- TX All-Lines Adjuster License
- FL Non-Resident Adjuster All-Lines License
- GA Non-Resident Adjuster- Casualty/Property
- LA Claims Adjuster- Property/Casualty
- State Farm Policy Certification
- State Farm Estimates Certification
- State Farm Fire/Property
- California Earthquake Accreditation
Timeline
Insurance Agent
TranzAct
08.2024 - Current
Claims Specialist
State Farm
06.2023 - 06.2024
Loss Mitigation Representative
Cars & Credit Master
10.2022 - 06.2023
Rural Carrier Associate
United States Postal Service
11.2016 - 10.2022
Senior Clerical Specialist
Florida Department of Health Bureau of Human Resources
11.2013 - 11.2016
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Tallahassee Community College
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East Gadsden High School
- TX All-Lines Adjuster License
- FL Non-Resident Adjuster All-Lines License
- GA Non-Resident Adjuster- Casualty/Property
- LA Claims Adjuster- Property/Casualty
- State Farm Policy Certification
- State Farm Estimates Certification
- State Farm Fire/Property
- California Earthquake Accreditation
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