Tarina Shoemaker Franklin
Conroe
Summary
Professional with extensive experience in clerical operations and customer service, specializing in nursing assistance and phlebotomy. Demonstrated expertise in patient care and vital sign monitoring, contributing to enhanced patient experiences. Strong communication skills and attention to detail have consistently driven team success and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PCA II / CNA
CommonSpirit Health
The Woodlands
03.2018 - 10.2024
- Company Overview: St. Luke's The Woodlands Hospital
- Delivered comprehensive patient care, including rounding, electronic charting, and lab draws.
- Assisted patients with activities of daily living to promote independence.
- Provided concise verbal reports to care partners, ensuring effective communication across units.
- Monitored vital signs for clients under medical care to support timely interventions.
- Served as a one-to-one sitter to ensure patient safety and filled in as unit secretary.
- Participated actively in unit meetings and contributed to hospital councils for process improvements.
- Recognized for exceptional attention to detail and commitment to patient-centered care.
- Responded promptly to emergencies according to established protocols, ensuring patient safety.
CNA
Donald P. Harlan
Conroe
01.2016 - 05.2018
- Delivered compassionate care, assisting clients with daily activities including bathing, feeding, and dressing.
- Prepared nutritious meals while adhering to prescribed dietary requirements and monitoring consumption levels.
- Maintained clean, organized living environments through consistent housekeeping duties.
- Monitored vital signs such as pulse, respiration rate, and blood pressure to ensure health stability.
- Observed and reported changes in clients' physical or emotional health for proactive care management.
- Built strong relationships with clients and families to foster trust and security.
- Provided emotional support to families during challenging times, addressing issues surrounding death and dying.
- Recognized by families and supervisors for reliability and empathy in delivering high-quality care.
Office Supervisor
Liberty Tax Service
Crockett
01.2014 - 04.2016
- Achieved top 10% increase in kiosk profits through effective marketing strategies.
- Provided exceptional customer service while handling cash transactions and filing documents.
- Supervised employees to ensure efficient operations and high-quality service delivery.
- Prepared income tax return forms for individuals and small businesses, ensuring accuracy.
- Reviewed financial records, including prior tax returns and income statements, for completeness.
- Interviewed clients to gather necessary information on taxable income and deductions.
- Computed taxes owed, completed necessary forms, and consulted tax law resources.
- Calculated form preparation fees based on complexity and time required for completion.
Office Clerk/ Price Change Clerk / Cashier
Brookshire Brothers, LTD
Crockett
10.2010 - 06.2013
- Executed daily cash reconciliation and monitored front-end cashiers for accuracy.
- Processed checks, managed Western Union orders, and prepared cash drops.
- Handled shipping and receiving duties while maintaining accurate inventory records.
- Updated customer account information in database systems with precision.
- Provided exceptional customer service, resolving complaints promptly and professionally.
- Monitored CCTV units to ensure safety and deter illegal activities.
- Created spreadsheets in Microsoft Excel for data tracking and report generation.
- Performed basic bookkeeping using QuickBooks and Sage 50 Accounting System.
- Monitored and directed work of lower-level clerks.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
Education
Vocational Education And Training - Medical Coding
Houston Community College
Houston, TX12.2024
Vocational Education and Training - Medical Business Office Professional
Houston Community College
Houston, TX12.2022
Vocational Education and Training - Phlebotomy
Springville Academy
Houston, TX12.2019
AAS - Criminal Justice
Angelina College
Crockett, TX12.2014
Vocational Certificate - Nurse Aide
Garden of Gethsemane
Houston, TX12.2013
Vocational Certificate - Accounting Assistant
Lone Star College
Conroe, TX12.2007
Vocational Certificate - Microsoft Office
Montgomery College CBTT
Conroe, TX12.2001
Skills
- Office management and administration
- Nursing assistance
- Sales and retail expertise
- Medical billing and coding
- Microsoft Office proficiency
- QuickBooks accounting
- HTML and web development
- Email communication
- Customer service excellence
- Sales strategy and execution
- Data entry and management
- Accounts receivable and payable
- Collections oversight
- Leadership and team management
- Marketing and advertising strategies
- Operational efficiency improvement
- Money handling and cash management
- Delivery coordination and dispatching
Certification
- NRCPT, Phlebotomy Tech, 2019
- Certified Nurse Aide, 2013
- Accounting Assistant, 2007
References
References available upon request.
Timeline
PCA II / CNA
CommonSpirit Health
03.2018 - 10.2024
CNA
Donald P. Harlan
01.2016 - 05.2018
Office Supervisor
Liberty Tax Service
01.2014 - 04.2016
Office Clerk/ Price Change Clerk / Cashier
Brookshire Brothers, LTD
10.2010 - 06.2013
Vocational Education And Training - Medical Coding
Houston Community College
Vocational Education and Training - Medical Business Office Professional
Houston Community College
Vocational Education and Training - Phlebotomy
Springville Academy
AAS - Criminal Justice
Angelina College
Vocational Certificate - Nurse Aide
Garden of Gethsemane
Vocational Certificate - Accounting Assistant
Lone Star College
Vocational Certificate - Microsoft Office
Montgomery College CBTT
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