Tarissa Godwin
Dothan
Summary
Dynamic medical receptionist with extensive experience at SHA Diabetes Center, adept at enhancing patient relations and streamlining appointment scheduling. Proven ability to reduce no-shows through effective reminder systems and maintain HIPAA compliance. Skilled in electronic medical records management and committed to delivering compassionate customer service in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Receptionist
SHA Diabetes Center
Dothan, AL
05.2024 - 02.2026
- Scheduled patient appointments and managed calendars efficiently.
- Assisted patients with check-in procedures and verified insurance information.
- Maintained accurate patient records using electronic health record systems.
- Communicated effectively with medical staff to ensure seamless patient flow.
- Coordinated with healthcare providers to streamline referral processes for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Front Desk Receptionist
Dothan Medical Associates
Dothan, AL
10.2015 - 04.2024
- Facilitated patient and visitor interactions to enhance customer satisfaction and create a hospitable environment.
- Directed incoming calls through multi-line phone system to enhance departmental communication and responsiveness.
- Facilitated efficient appointment scheduling utilizing electronic health record (EHR) software to improve patient satisfaction.
- Managed patient record accuracy to uphold privacy standards and adhere to organizational policies.
- Supported operational workflows through effective management of administrative tasks such as data entry, filing, and inventory oversight.
- Developed and delivered comprehensive training programs for new front desk staff, ensuring adherence to service protocols and software proficiency.
- Managed front office operations to ensure a tidy and inviting space for both visitors and employees.
- Facilitated positive visitor experiences through friendly greetings upon arrival at front desk.
- Facilitated prompt resolution of inquiries by managing high-volume phone calls and routing them to appropriate staff.
- Nurtured positive work environment by establishing strong connections with team members.
- Facilitated efficient check-in and check-out processes, ensuring seamless guest visits.
- Operated multi-line telephone system to facilitate effective communication and ensure prompt call routing.
- Coordinated communication flow by collecting and distributing messages to team members and managers, ensuring high standards of customer service.
- Managed appointment scheduling by balancing employee availability with customer needs and operational load levels.
- Facilitated payment collection and transaction processing to ensure financial accuracy and compliance.
MA,Phone Nurse, Check-in/Check-out Clerk and MedicalRecords
ENT Care
09.2007 - 09.2015
- Executed cleaning and sterilization of instruments to ensure compliance with health standards.
- Supported physician in executing in-office procedures, including keloid removals, myringotomy, and tympanostomy tube placements.
- Performed sinus CT scans in office, ensuring accurate imaging for patient diagnosis.
- Assisted patients with inquiries regarding post-operative medication care. Facilitated appointment scheduling for medication refills. Supported sick patients in obtaining necessary medications from the pharmacy.
- Printed medical records for Law Firms, Doctor Offices, and Patients Personal Care
- Assisted in scheduling appointments. Supported referral appointment management. Helped maintain accurate medical records.
- Facilitated collaboration with healthcare team to enhance treatment plan implementation.
- Instructed patients on post-operative care, medication regimens, and health maintenance practices.
- Assessed patient histories, complaints, and current symptoms to inform treatment plans.
- Ensured adherence to personal and health data procedures to maintain HIPAA compliance.
- Facilitated patient empowerment by providing essential tools and knowledge for recovery.
- Streamlined patient information processing and oversaw electronic health record management.
- Facilitated appointment scheduling and coordinated patient follow-up activities.
- Oversaw inventory management of office supplies to guarantee availability for daily operations.
- Executed effective multitasking strategies to oversee multiple priorities and tasks.
- Streamlined organization of office supplies and ensured timely replenishment through prompt ordering.
MA/Check- Out Clerk
Slocomb Medical Associates
Slocomb, AL
03.2005 - 08.2007
- Directed patient scheduling and appointment confirmation processes to improve workflow efficiency.
- Facilitated patient interactions at front desk, ensuring inquiries were addressed promptly and courteously.
- Developed and delivered comprehensive training programs for new clerical staff to enhance operational efficiency.
- Enhanced document accessibility by establishing efficient filing strategies to streamline operations.
- Assisted billing department by ensuring accurate data entry and financial statement reconciliation to maintain financial integrity.
- Ensured accuracy in data entry by diligently entering information with a focus on detail.
- Boosted customer satisfaction through timely responses to inquiries and provision of accurate information.
- Facilitated professional handling of incoming calls to ensure efficient communication and accurate message delivery.
- Evaluated patient care needs to ensure timely treatment and maintain efficient patient flow.
- Maintained accurate medical records by recording patient histories and test results to ensure comprehensive care.
- Conducted comprehensive assessments by taking and recording patients' vital signs to ensure accurate health monitoring.
- Coordinated patient referral appointments to facilitate seamless transitions to healthcare providers.
- Facilitated collection of co-pays and outstanding balances on accounts to maintain revenue flow.
- Managed daily filing of patient charts and coordinated follow-up appointments to enhance patient care.
Education
Diploma - Medical Assistant
Capps College
Dothan, AL05.2005
High School Diploma -
Eufaula High School
Eufaula, AL06.1998
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical Terminology
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Payment collection
- Reminder calls
- Patient relations
- EMR / EHR
- Medical charting
- Outpatient care
- Inpatient care
- Typing and filing
- Record processing
- Insurance verifications
- Co-payment collection
- Patient callbacks
- Petty cash management
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Data entry
- Adaptable and flexible
- Payment scheduling and collection
- Patient referral
- Clerical support
- Scheduling tests and procedures
Certification
CPR certified
Timeline
Medical Receptionist
SHA Diabetes Center
05.2024 - 02.2026
Front Desk Receptionist
Dothan Medical Associates
10.2015 - 04.2024
MA,Phone Nurse, Check-in/Check-out Clerk and MedicalRecords
ENT Care
09.2007 - 09.2015
MA/Check- Out Clerk
Slocomb Medical Associates
03.2005 - 08.2007
Diploma - Medical Assistant
Capps College
High School Diploma -
Eufaula High School