Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tarissa Williamson

Dayton

Summary

Dynamic Dispatcher with AES Ohio, adept at enhancing operational efficiency and customer satisfaction through effective communication and problem-solving. Expert in managing high-stress situations while maintaining accurate records and optimizing workflows. Recognized for exceptional customer service and attention to detail, ensuring timely assistance during emergencies.

Overview

19
19
years of professional experience

Work History

Dispatcher

AES Ohio
03.2006 - Current
  • Coordinated response efforts for service outages, enhancing operational efficiency and customer satisfaction.
  • Managed communication between field crews and control center, ensuring timely dispatch of resources.
  • Developed and maintained tracking systems for work orders, optimizing workflow and reducing downtime.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Education

Academic

North Springs High School
Atlanta, GA
06-1986

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Verbal and written communication
  • Map reading
  • Emergency protocols

Timeline

Dispatcher

AES Ohio
03.2006 - Current

Academic

North Springs High School