Tarji Barlow
Cincinnati,OH
Summary
Positive, upbeat Customer service Representative that brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
16
16
years of professional experience
Work History
Returns Processor
Amazon
Hebron, KY
05.2021 - Current
- Reported discrepancies or product damages to maintain accuracy and efficiency goals
- Checked packaging to verify excellent quality, no damage, and acceptable appearance
- Returns Processor, Data Entry, RF-Scanner
- Entered customer orders in the computer system to document sales.
Customer Service Representative/Call Center
Lifesaver Ignition Interlock LLC
Sharonville, OH
09.2019 - 11.2021
- Delivered fast friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems, and solutions
- Helping Clients with limited troubleshooting methods
- Callbacks with answers to clients’ questions on account balance and account transfers from state to state
- Making appointments for clients to have devices installed or De-install.
Customer Support Technician/Call Center – Dexcom (Lead)
RDI
Blue Ash, OH
06.2019 - 09.2019
- Shared details information regarding Dexcom CGM system options to help patients make decisions
- Opened service tickets for clients, documenting user information and description of problems
- Answered 25+ daily phone calls
Customer Service Representative/Call Center (Temp assignment)
Luxottica
Mason, OH
10.2018 - 04.2019
- Documented conversations with customers to track requests, problems, and solutions
- Educated customers on special pricing opportunities and company offerings
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Finding order status for the store or the customer
- Verifying Rx prescriptions with the doctor’s offices
- Answered 80+ inbound calls per day and directed them to individuals or departments.
Customer Service Associate/Home Delivery
IKEA West Chester Home Furnishings
West Chester, OH
01.2008 - 10.2018
- Head of Home delivery department, Trained all new hires
- Traveled to other stores to assist in the start-up process and new hires
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages, and overages
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Achieved and exceeded 100% satisfaction rating on Customer Satisfactory Surveys, on more than 40+ surveys.
Education
High School Diploma -
Woodward Career Technical High School
05.1993
Skills
- Office equipment proficiency
- Customer relations
- Professional telephone voice
- Customer Service
- MS Office Proficiency
- Problem resolution
- Call Center
- Data Entry
Timeline
Returns Processor
Amazon
05.2021 - Current
Customer Service Representative/Call Center
Lifesaver Ignition Interlock LLC
09.2019 - 11.2021
Customer Support Technician/Call Center – Dexcom (Lead)
RDI
06.2019 - 09.2019
Customer Service Representative/Call Center (Temp assignment)
Luxottica
10.2018 - 04.2019
Customer Service Associate/Home Delivery
IKEA West Chester Home Furnishings
01.2008 - 10.2018
High School Diploma -
Woodward Career Technical High School
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