Tarkishia Jackson
Tampa,FL
Summary
I am a highly results-oriented individual with over 10 years of experience in Customer Service. I thrive in team settings and work effectively to solve customers’ problems while remaining cool under pressure and committed to providing quality service and timely issue resolution. Im a proficient communicator, detail-oriented and
accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
Assurant
Tampa, FL
03.2022 - Current
- Helped large volume of customers every day monitoring and tracking home insurance and listening to customer’s concerns and showing empathy while resolving their issue.
- Verified accuracy of customer account information and updated when necessary.
- Focusing on a proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
Customer Service Representative
Kelly Services/ Anthem
Tampa, FL
10.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Guided members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails
Customer Service Representative – UPS Global Business Solution International Proactive Response Representative
Alorica
Tampa, FL
06.2017 - 10.2021
- Monitor and ensures delivery of time-sensitive critical shipments such as pharmaceutical and high value shipments within a 24-hour timespan, handles outbound and inbound telephone calls and e-mails from internal and external customers
- Follows established standards and customer-specific UPR procedures to resolve situations to exceed customer needs
- Partner with package operations management to facilitate resolution of delayed packages by either utilizing certain recovery options such as express critical courier service, dry ice replenishment and refrigeration.
Customer Service Supervisor
Walmart
10.2010 - 06.2017
- Supervising front end cashiers, maintenance, and cart associates, issuing loans, auditing registers solving customer concerns and complaints, successfully managed the activities of 15-20 team members, while fostering an environment to keep operations running smoothly.
Education
High School Diploma -
Brewster
Skills
- Focused on customer satisfaction
- Deadline-oriented
- Dedicated to process improvement
- Conflict resolution techniques
- Management of remote employees
- Team management
- Skilled multi-tasking
- High customer service standards
- Scheduling
- Meticulous attention to details
Accomplishments
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- handled customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Entrusted to work and uphold protocol within corporate office among high-level executives
Timeline
Customer Care Specialist
Assurant
03.2022 - Current
Customer Service Representative
Kelly Services/ Anthem
10.2021 - 03.2022
Customer Service Representative – UPS Global Business Solution International Proactive Response Representative
Alorica
06.2017 - 10.2021
Customer Service Supervisor
Walmart
10.2010 - 06.2017
High School Diploma -
Brewster