Tarshaler Milam
Houston,TX
Summary
Proven track record in enhancing tenant satisfaction and streamlining leasing processes, as demonstrated at Embrey. Skilled in property tours and inspections, with a knack for building strong tenant relations. Achieved significant improvements in operational efficiency and tenant communication, leveraging strong communication skills and administrative support expertise. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Graystar Group
01.2020 - 09.2024
- Followed up on delinquent tenants and coordinated collection procedures
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Completed final move-out walk-throughs with tenants to identify required repairs
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Lead Leasing Agent
Embrey
02.2017 - 11.2020
- Increased lease signings by conducting thorough property tours and providing comprehensive information to potential tenants
- Streamlined administrative processes by implementing new software tools for managing applications, leases, and rent payments more efficiently
- Coordinated move-in/move-out schedules with property management team members to minimize vacancy periods between rentals effectively
- Established rapport with existing tenants through regular communication efforts such as newsletters or monthly meetings addressing their needs or concerns proactively
- Mentored junior leasing agents, providing guidance on best practices for successful client interactions and closing deals effectively
- Maintained accurate records of all lease transactions, ensuring timely submission of required documentation related to renewals or terminations within established deadlines
- Oversaw the maintenance of property grounds, ensuring all common areas remained clean and inviting for residents and guests
- Assisted property management team in the implementation of new policies or procedures aimed at enhancing resident experience and overall satisfaction
- Managed leasing process for successful tenant placement, streamlining the application and approval procedures.
Receptionist
Spencer LawGroup
01.2010 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Booker T. Washington
Houston, TX05.1992
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Fair Housing Regulations
- Tenant issue resolution
- Leasing and sales
- Tenant relations
- Relationship building and rapport
Timeline
Assistant Property Manager
Graystar Group
01.2020 - 09.2024
Lead Leasing Agent
Embrey
02.2017 - 11.2020
Receptionist
Spencer LawGroup
01.2010 - 03.2015
High School Diploma -
Booker T. Washington
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