Tarus Plummer
WellMed
San Antonio,TX
13
years of professional experience
Resourceful and driven to exceed customer/member expectations and maximize satisfaction. Bringing over 20 years of experience in the Customer Service industry, with success in both independent, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication.
Work History
Senior Customer Service rep
6 Years 7 Months- Provide complete and accurate information to providers and third-party callers.
- Provided complete and accurate information to providers and third-party callers, enhancing understanding of claims processes.
- Explained statuses and resolutions for paid and denied claims, ensuring clarity and satisfaction for callers.
- Providing different outlets and resources for explanation of benefits.
- Building rapport, while showcasing excellent communication skills.
- Demonstrated knowledge of agent workspace systems and OMNI platform.
- Assisted in managing projects and participated in co-location team discussions.
- Assisting with Projects and Co-location Team chats.
Fast Start Representative
5 Years 3 Months- Managed outbound and inbound calls to address medical needs.
- Verified patients’ information for prescription refills and new orders.
- Providing accurate information to patients, doctors, and office staff in regards to medications.
- Coordinated shipments to patients' home addresses to ensure timely delivery of medications.
Collections Specialist II
1 Year 5 Months- Executed calls to collect outstanding debts, improving cash flow for the company.
- Collected debts from customers 1-30 days past due, contributing to timely revenue recovery.
- Skip traced to find customers that owed money.
- Conducted skip tracing to locate customers with outstanding debts.
- Executed outbound calls to reach customers with unpaid debts.
Education
High School
Skills
Claims management
Customer insights
Customer-oriented mindset
Strong verbal communication
Analytical problem-solving
Time management
Conflict resolution
Microsoft Office proficiency
Timeline
Senior Customer Service rep
WellMed
01.2020 - CurrentRead More
Fast Start Representative
CVS Caremark
09.2014 - 12.2019Read More
Collections Specialist II
Conns
03.2013 - 08.2014Read More
Lakeside High School
High School
Read More