Experienced professional with a diverse skill set and a proven track record of success. Demonstrated ability to adapt and learn new skills while consistently delivering high-quality work. Seeking to leverage my experience and expand my expertise in the workforce.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Ambassador
Clear
Orlando, FL
06.2024 - Current
Greeted customers and provided product information.
Engaged with customers to identify their preferences and needs.
Demonstrated product features, benefits, and usage instructions to customers.
Explained current promotions and discounts to customers.
Developed relationships with existing customers to encourage repeat business.
Resolved customer complaints quickly and professionally.
Developed and enforced security policies, procedures, and protocols to protect confidential information.
Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
Conducted regular staff training on security policies and procedures.
Investigated security incidents to determine root cause, impact, and recommend remediation plans.
Performed vulnerability scans on networks and systems to identify any potential threats or weaknesses in security posture.
Call Center Representative
ShotVet
Lake Mary, FL
09.2021 - Current
My position at this company was mainly responsible for the backbone of the company.
Answering phone calls and chats to communicate with clients about their animal and their needs.
Guiding clients in their decision on which series of shots would be best for their animal.
Selling prevention to clients for infections such as fleas, ticks, and heartworms.
Administering yearly tests ran on both dogs and cats.
Working side by side with vets, vet technicians.
Processing refunds, as well as looking over charges made.
Invoicing orders for multiple clients.
Partnering with other organizations to provide a wider selection of medication and more efficient prices
Handled day-to-day operations.
Handled all sales reporting.
Field Technician
ShotVet
Lake Mary, FL
09.2021 - Current
Pulling vaccines for the vet on call for the clinics
Guiding clients in their decision on which series of shots would be best for their animal
Selling prevention to clients such as flea, tick, and heart worm prevention
Drawing Blood and administering yearly test ran on both dogs and cats
Working side by side with multiple Vets and Vet Technicians
Partnering with other organizations to provide a wider selection of medication and more efficient prices
Administering vaccines to cats and dogs
Pet Alliance of Greater Orlando
Orlando, FL
09.2022 - 02.2024
Spay and Neuter.
Wellness exams.
Dental operations.
Pulling vaccines for the vet on call for the clinics.
Educating clients on the different types of prevention and vaccines best for their animal.
Drawing Blood.
Working side by side with multiple veterinarians.
Partnering with other organizations to provide a wider selection of medication and more efficient prices.
Administering vaccines to cats and dogs.
Administering controlled drugs to patients for surgery.
Intubating patients and monitoring vitals during surgery.
Financial Analyst
Sentry Management
Longwood, FL
01.2022 - 10.2022
Forecasted future trends in the market to guide strategic decision-making in risk management and financial reporting
Analyzed complex data sets to provide insights for investment analysis and supported decision-making processes
Shift Supervisor
Panera Bread
Longwood, FL
03.2021 - 09.2021
Responsible for training all new hires in various departments throughout the store
Managing new hire employees to ensure jobs are done efficiently and correctly
Monitoring daily inventory for the store and ensuring stock was accurate
Counting daily cash deposits and processing end of day reports
Facilitating general activities related to store
Monitoring the cafe during the day
Handled day-to-day operations
Handled all sales reporting
Panera Bread Associate Trainer
Panera Bread
Longwood, FL
04.2017 - 03.2021
Throughout my work experience, it has helped me to create new skills and allowed me to showcase through my hard work while broadening my scope of experience in the workforce
Responsible for training all new hires in various departments throughout the store
Managing new hire employees to ensure jobs are done efficiently and correctly
Monitoring daily inventory for the store and ensuring stock was accurate
Counting daily cash deposits and processing end of day reports