Gianna Gonzales
Austin,TX
Summary
Dynamic Sales Associate with a proven track record at Rack Room Shoes Inc., excelling in customer engagement and cash handling. Demonstrated strong communication and multitasking abilities while fostering customer loyalty and satisfaction. Experienced in veterinary support, with skills in appointment scheduling and animal handling, ensuring high-quality service and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Rack Room Shoes Inc.
03.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Intern
Star Of Texas Veterinary Hospital
08.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
High School Diploma -
Akins Early College High School
10701 S 1st St, Austin, TX 7874805-2024
Skills
- Appointment scheduling
- Sample collection
- Euthanasia assistance
- Animal grooming
- Animal behavior
- Vaccine administration
- Patient bathing
- Animal restraint
- Gowning and gloving procedures
- Animal handling
- Careful restraint
- Multitasking
- Attention to detail
- Multitasking Abilities
- Active listening
- Excellent communication
- Proper animal restraint
- Veterinarian assistance
- Specimen collection
Certification
- Certified Veterinary Assistant Level One
Languages
Spanish
Elementary
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
- Digital Art and Animation
- Passionate about balancing physical health with mental and emotional wellness
- Martial Arts
Timeline
Sales Associate
Rack Room Shoes Inc.
03.2024 - 10.2024
Intern
Star Of Texas Veterinary Hospital
08.2023 - 05.2024
High School Diploma -
Akins Early College High School
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