Detail-oriented professional with a strong background in customer service and data entry. Proven ability to manage workflows and enhance client engagement.
Hardworking and passionate, pursuing a full-time position.
Overview
15
15
years of professional experience
Work History
CSR, Sales
Lineage Logistics LLC
Lynden, WA
06.2020 - 04.2021
Addressed customer inquiries with a focus on providing accurate information in a timely manner.
Maintained product knowledge to effectively address customer needs and preferences.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Recorded accurate and efficient records in customer database.
Selected correct products based on customer needs, product specifications and applicable regulations.
Kept detailed records of daily activities through online customer database.
Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Extension Program Coordinator, 4-H Youth
Washington State University
Lynden, WA
02.2006 - 11.2019
Advocated for youth needs within organizational frameworks, influencing policy decisions that benefit community development goals.
Led strategic planning sessions to align 4-H initiatives with community needs and organizational goals.
Ensured compliance with federal, state, and organizational regulations regarding youth programming and reporting requirements.
Assisted families in navigating complex enrollment processes, ensuring equitable access to educational opportunities within the organization''s purview.
Organized special events such as workshops, camps, and fundraisers to further enhance the 4-H experience for participants.