Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Taryn Haynes Jones

Houston

Summary

Results-driven Operations Manager and Healthcare Administration Professional with 20+ years of experience in patient access, process improvement, and team leadership. Proven track record of optimizing workflows, enhancing patient satisfaction, and driving operational efficiency in fast-paced medical environments. Combines analytical skills (BA in General Studies, Mathematics/Psychology) with exceptional interpersonal abilities to deliver measurable results.

Overview

28
28
years of professional experience

Work History

Operations Manager

PHI Medical Records LLC
03.2020 - Current
  • Team Leadership: Hire, train, and supervise 15+ employees, improving team productivity through targeted coaching and resource allocation.
  • Process Optimization: Spearheaded a workflow redesign that reduced processing time and cut errors .
  • Strategic Initiatives: Align operational goals with business objectives, implementing a new scheduling system that increased productivity .

Patient Access Representative II

Memorial Hermann Health System
02.2017 - 03.2020

Authorization Management: Streamlined prior authorization processes for outpatient procedures, reducing denials .

  • Patient Coordination: Verified insurance eligibility for 50+ daily patients, ensuring accurate billing and minimizing claim rejections.

Patient Access Specialist

MD Anderson Cancer Center
10.2014 - 02.2017
  • Referral Processing: Managed 100+ monthly GI patient referrals, reducing intake delays through improved record retrieval systems.
  • Financial Counseling: Conducted initial screenings for new patients, improving upfront collections.

Patient Access Coordinator II

Christus Hospital St. Elizabeth
07.1998 - 10.2014
  • Clinic Startup Leadership: Played a key role in launching a provider-based clinic, growing patient volume from 0 to 1,000 within 1 year.
  • Revenue Cycle Management: Developed charge master and trained staff on insurance workflows, reducing billing errors.
  • Multidisciplinary Coordination: Served as the primary liaison between physicians, nurses, and patients for scheduling surgeries and MRIs.

Education

Bachelor of Arts - General Studies, Mathematics & Psychology

Lamar University
Beaumont, TX
12.2011

Skills

  • EHR/EMR systems
  • Microsoft Office Suite
  • Data analysis
  • Process mapping
  • Team leadership
  • Process optimization
  • Customer relationship management
  • Operational efficiency
  • Patient coordination
  • Problem solving
  • Effective communication
  • Training and development
  • Analytical thinking
  • Policy implementation
  • Invoice processing
  • Onboarding and orientation
  • Compliance maintenance
  • Management information systems
  • Management skills
  • Assignment delegation
  • Business strategy development
  • Document control
  • Client relations
  • Employee motivation

References

Available upon request.

Awards

  • Performance Award (MD Anderson)
  • Power Leader
  • Mentor Program

Timeline

Operations Manager

PHI Medical Records LLC
03.2020 - Current

Patient Access Representative II

Memorial Hermann Health System
02.2017 - 03.2020

Patient Access Specialist

MD Anderson Cancer Center
10.2014 - 02.2017

Patient Access Coordinator II

Christus Hospital St. Elizabeth
07.1998 - 10.2014

Bachelor of Arts - General Studies, Mathematics & Psychology

Lamar University
Taryn Haynes Jones