Tasha Alston
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Courier
Amazon Flex Contractor
Baltimore
01.2020 - Current
- Managed time to consistently meet delivery schedules and exceed customer expectations.
- Coordinated parcel deliveries, optimizing time management to ensure timely and accurate service.
- Delivered items directly into customers' homes, enhancing customer service support.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Communicated with customers regarding delivery status and any potential delays.
- Followed safety protocols to ensure secure handling of packages during transport.
Cosmetologist
Self Employed Services
Baltimore, Maryland
01.2015 - Current
- Cultivated strong client relationships through attentive and personalized customer service.
- Coordinated appointment scheduling to optimize service flow and elevate client satisfaction.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry
- Provide mobile hair services to clients that are physically unable to travel for services (Hospitals and rebhab centers).
Cosmetologist
Contractor Assisted Living Centers
Baltimore, Maryland
01.2010 - 01.2015
- Performed shampoos, sets haircuts, perms and coloring services that are tailored to seniors
- Provided gentle, patient and efficient services to residents, including those in memory care or with limited mobility.
- Scheduled appointments, managed bookings, and built a rapport with residents and staff.
- Provided expert advice on low maintenance haircare and maintained a welcoming and professional environment
Salon Manager
Sport Clips
Baltimore, Maryland
01.2007 - 01.2010
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained general appointment calendar and set shift schedules.
Assistant Manager
Great Clips Hair Salon
Baltimore, Maryland
01.2005 - 01.2007
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Education
Some College (No Degree) - Business
BCCC
Baltimore, MDSkills
- Time management
- Social skills
- Active listening
- Operations management
- Team performance monitoring
- Professionalism
- Effective communication
- Reliability
- Teamwork and collaboration
- Coaching and mentoring
Certification
Licensed Cosmetologist
Accomplishments
- Supervised team of 15 staff members
- Guinness World Record Holder for collaborating with team of 12 for most haircuts completed in 12 hours
- Highest Client Satisfaction out of 700 stores
- Rookie Manager of the year
Volunteer
Collaborated with non profit organization Genorsity Global to provide free haircut services, meals and clothing to the homeless.
Collaborated with G.A.L.S a women empowerment group where I provided a safe and supportive space to help women build confidence, overcome barriers and share experiences
Offered free haircare services to several shelters thru out the Baltimore City and County areas for battered women and children
Timeline
Delivery Courier
Amazon Flex Contractor
01.2020 - Current
Cosmetologist
Self Employed Services
01.2015 - Current
Cosmetologist
Contractor Assisted Living Centers
01.2010 - 01.2015
Salon Manager
Sport Clips
01.2007 - 01.2010
Assistant Manager
Great Clips Hair Salon
01.2005 - 01.2007
Some College (No Degree) - Business
BCCC