Tasha Baker
Meridian,ID
Summary
I have worked in natural health providing knowledge on supplements and special services to make sure and help customers get the right supplements and products they need to help them reach their goals for better quality of life. I am very passionate about health and nutrition and always strive to know as much about what I am offering so I can accurately and effectively assist customers needs. I bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Nerve Renew
05.2014 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
Melaleuca Sales
Self Employed
02.2010 - 11.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Efficiently handled administrative tasks such as appointment scheduling, payment processing, and maintaining accurate records of transactions.
- Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
Education
GED -
BSU
Boise 08.2005
Skills
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Telephone Etiquette
- Problem Resolution
- Customer Retention
- Account Management
- Follow-up skills
- Computer Proficiency
- Building rapport
- Critical Thinking
- Appointment Scheduling
- Money handling abilities
- Staff Training
- Consultative Sales
- Price quotes
- Data Entry
- Product Knowledge Expertise
Timeline
Customer Service Specialist
Nerve Renew
05.2014 - Current
Melaleuca Sales
Self Employed
02.2010 - 11.2012
GED -
BSU
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