Tasha Beaudouin
Brooklyn,NY
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
11
11
years of professional experience
2010
2010
years of post-secondary education
Work History
Scheduling Coordinator
Mountsinai Health
New York, New York
06.2024 - Current
- Coordinated appointment schedules for patients and medical staff, ensuring timely access to care.
- Utilized electronic scheduling systems to streamline daily operations and minimize scheduling errors.
- Assisted in resolving scheduling conflicts to enhance service delivery.
- Managed communication between patients and healthcare providers to foster clear understanding and timely resolutions.
- Maintained accurate records of appointments and patient information diligently.
- Supported administrative tasks related to scheduling and patient follow-up processes.
- Provided excellent customer service while addressing patient inquiries promptly.
Secretary Intake Scheduler Plastic Surgery
Nyu Langone
New York, NY
04.2022 - 06.2024
- Managed pre-authorizations and certifications of surgical procedures, ensuring accurate claim documentation and timely processing of reimbursements.
- Fostered positive patient experiences during all interactions, enhancing satisfaction and trust in services provided.
- Supported billing processes by verifying insurance information promptly.
- Tracked workload statistics by entering data into the referral tracking system and work queue, contributing to departmental record accuracy.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Facilitated training sessions for new administrative staff members regularly.
Administrative Assistant
Concorde Medical Group
New York, New York
01.2021 - 04.2022
- Supported executive team by scheduling meetings and managing calendars, ensuring smooth operations.
- Implemented office procedures to enhance workflow efficiency among staff.
- Coordinated patient intake processes and maintained electronic health records.
- Prepared patient documentation and medical forms, facilitating accurate and timely patient care.
- Supported front desk operations by greeting patients and answering inquiries.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory by tracking stock levels to ensure availability for daily operations.
- Composed letters, memos, reports, emails, and presentations for management staff.
Ticket Agent
Delta Air Lines, Inc
Queen, NY
06.2015 - 12.2020
- Facilitated ticket purchases, trip planning, pricing, and scheduling to enhance customer experience.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Assisted passengers with ticket purchases and travel inquiries.
- Addressed customer issues and delivered exceptional service to ensure satisfaction.
- Resolved customer complaints in a professional manner.
- Coordinated flight schedules and streamlined boarding processes for timely departures.
- Supported check-in processes to enhance passenger flow at terminals.
- Collaborated with team members to ensure smooth operations daily.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
Education
Certificate - Surgical Technology
Suny Downstate Medical Center
Brooklyn, NY 12.2007 - 12.2009
High School Diploma -
Liberty High School
Brattleboro, VT12-2007
Skills
- Office operations efficiency
- Problem solving
- Attention to detail
- Customer engagement and support
- Effective multitasking
- Patient registration
Timeline
Scheduling Coordinator
Mountsinai Health
06.2024 - Current
Secretary Intake Scheduler Plastic Surgery
Nyu Langone
04.2022 - 06.2024
Administrative Assistant
Concorde Medical Group
01.2021 - 04.2022
Ticket Agent
Delta Air Lines, Inc
06.2015 - 12.2020
Certificate - Surgical Technology
Suny Downstate Medical Center
12.2007 - 12.2009
High School Diploma -
Liberty High School