Tasha Bee
Lafayette,LA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
18
18
years of professional experience
Work History
Housekeeping Supervisor
Wyhndem Garden Hotel
Lafayette, LA
10.2019 - 08.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Head Cashier
Chevron
Lafayette, LA
01.2015 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Resolved escalated customer disputes with special actions such as discounts.
- Processed checks, cash and credit purchases or refunds.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Assisted customers by answering questions and fulfilling requests.
- Displayed new stock and rotated existing products.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Built effective training and coaching strategies to optimize team performance.
Deli Manager
Don's Specialty Meats
Scott, LA
01.2009 - 10.2019
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
Housekeeper
Hilton
Lafayette, LA
06.2013 - 01.2015
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Education
High School Diploma -
Carencro High School
Lafayette, LA05.1995
Skills
- Conflict Resolution
- Performance Assessment
- Maintenance and Repair Leadership
- Furniture Cleaning
- Complaints Handling
- Linens Management
- Surface and Floor Cleaning
- Laundry and Dry Cleaning
- Work Inspection
- Customer Relations
- Employee Training and Development
- Training and mentoring
Timeline
Housekeeping Supervisor
Wyhndem Garden Hotel
10.2019 - 08.2020
Head Cashier
Chevron
01.2015 - 10.2019
Housekeeper
Hilton
06.2013 - 01.2015
Deli Manager
Don's Specialty Meats
01.2009 - 10.2019
High School Diploma -
Carencro High School